At approximately 9:00 mike was on the phone with the dispatcher and he told mike to norm the homeowner that here would be an 800.00 additional charge for storage. The storage issue had been presented to me by Lisa at the very beginning as an added service of 30 days free if needed. I had told her we would need to utilize that service when I booked the move and it was written as such on the paperwork. Mike even stated to me when we were going over the paperwork that 30 days free storage was included. I had told Lisa how many square feet my house was, how many rooms it had and had accounted for every piece of furniture. I even over stated sizes and qty of things just so there wouldn't be any surprises. Moved in on Friday May 31st. Jamal was my driver and had one helper with him. Once he backed the truck down the cove he requested payment. When I presented a cashiers check he called into his dispatcher Adam and there seemed to be some confusion on the payment method. They were requesting cash or a postal money order. Finally after taking a picture of the check and sending to Adam he received approval to accept it. Then he was told that no other help was coming and that he needed to go down to a Home Depot and pick up a day worker. So that we didn't have to have a strange non qualified person in my home my son decided he would do it for 15.00 an hour.
As the boxes came off of the truck my husband and I started unpacking them starting with the kitchen. First thing we notated was the condition of the boxes as most of them were crushed on top. The reason they were crushed was they were not packed properly to the top or filled with paper. Just about every box we opened had broken dishes in them. Same situation with the dining room boxes that held the china. It is as if the packers had a total disregard for my breakables. We lost three china dinner plates, several decor plates, a pottery bowl, and a large glass candle holder. I had a table lamp crushed and a floor lamp with the legs broken completely off. We had one of the kitchen chair legs and one of dining room chairs completely broken off. Also had a leg on an antique buffet broken off. Had a canvas picture crushed and broken. Missing numerous items. 7' ladder, laundry baskets, back door rug, 2 wine pictures, metal scroll art, two tiered metal basket, rooster lamp and shade. I guess someone decided they liked my decor and took it home with them. I have moved no less than ten times in 30 years and have not had as much loss in all those moves put together as I have experienced in this move. Talked to Lisa about damages and missing items and she made a half attempt if at all to help me out. Spoke to Jay, the owner and he was extremely rude and uncooroperative, told me to file a claim. After speaking with Jay I cannot get anyone to answer my calls and my emails to Lisa come back as undeliverable. Funny thing is, I checked them out on BBB and they came back with an "A" rating...there is no way this company has an "A" rating on anything and they won't with the BBB when I get through with them.