Complaint Review: National Floors Direct

Contracted this company to remove tile bathroom floor and sub floor and replace it with a new sub floor and vinyl flooring. When installer arrived he said to first pay him the balance in cash or certified check before he began the work. I told him the balance was financed.

He called his office and they said their finance dept was not open yet and in order for him to start the job he had to be paid in full. I went down to my bank and withdrew the cash to pay him. After paying him the cash in full he went into the bathroom called me in and said this is too difficult a job you have to remove the tiles and sub floor first before we can proceed.

I was in tears begging him to please give me my money back, he called his boss who told him to just run out of there that it was the homeowners problem. I am a senior on a fixed income and this is beyond devastating to me. It is my whole savings.

I had to gut the bathroom prior to them coming to do the install so I have no sink or toilet. I must go to a neighbors house for this use. I tried to go to small claims court this morning and since their corporate office is out of state I cannot sue them unless I go to Florida.