Complaint Review: National General

Do not do business with this insurance company. This company was recomnended by OnStar for discounted rates because of the low mileage I put on my car each month. As it turns out, once you agree to the quoted price and pay the down payment, suddenly your premium goes up due to conditions for the discounts thst yoh are not informed of at signing. When I called to insure about the $98.00 increase I was given 24 hours to gather the necessary information or the payments would remain at three increased price. Now I cancelled the policy on 01/12/2018, however, on 01/08/2018 a payment for 298.00 was taken on auto pay. This account was on auto pay since day one. When I called to cancel, I was told my refund would be $22.00, even though I cancelled less than 5 days after the payment. When I question3d the agent, Giovanni, he told me the reason is because I was late. So, there is a 10 dollar late fee. I replied, "Ib am on auto pay, how, can so be late". Giovanni, said, "oh yeah right. " then he said, "there is a $50.00 cancellaticancellation fee that suddenly increased to $72.00, but he coiuld not understand why. He has to abruptly put me on hold to check for Pennsylvania fees that may be reducing my refund,. When He came back on, Giovanni could not give me a straight answer accept to say "you agreed to pay a $898 00 premium by contract and so 23.00 is your refund amount after the fees." But never exactly list all these "fees", even their agents do not list them for you when asked for the information. Don't use this company. They lock you into an actual contract and do not tell you this up front. Also, they hide their fees.