Complaint Review: National Health Net Online / American Government Grant Association

A heavily accented man called me on several occasions trying to verify my identity. He said that he was doing this so that he could then wire me grant money, ($4,000.00), which he said that I qualified for and that I had been selected for. He then collected me bank account information; verified my home address, phone number, complete name, etc. He told me that on the upcoming Friday, (October 21, 2007) that the money would be wired to my account. He also told me that I needed to go to my bank and present them with a verification number for the transaction. He also told me that there would be a one time fee of $29.95 for the transaction. I agreed to the one time fee. He then informed me that I needed to say, "Yes", to all of the following pre-recorded messages which would verify all of the information above mentioned and some additional services. Once I arrived at the additional services I said, "No", and he began to tell me that I needed to say, "Yes", to everything on the pre-recording. I hung-up. He immediately called back and spoke to my wife who collected his information: Mr. John Adams, Employee ID #: ZE02359, and he gave us this phone number: 1-800-923-3611 (which is the number to National Health Net Online Customer Service).

After my wife said yes to everything Mr. John Adams gave her a 7-digit "Verification Number". On Friday we were told by our bank, (Washington Mutual), that for wired transactions there is no need for a verification number, but received the number from us nevertheless. Friday came and went, $29.95 was removed from our account and no money was deposited.

On the 29th of September 2007, we received a welcome letter from National Health Net Online informing us, yet again, that we were signed up for a trial period with their company, and that if we did not contact their customer services before the end of our trial period they would then bill us $299.95 for their services.

Clearly, I called them to cancel. I spoke with a Ms. / Mrs. Karen Gonzalez, Employee ID#: 1410. She apologized for the inconvience and told me that she would report the Mr. John Adams, Employee ID#: ZE02359 to the corporate office, (that did not comfort me). She would not give me any other contact information (like an E-mail address, additional phone #, fax, etc). She also informed me that I could not discontinue the account because it was my wife who had verified the sign-up.

She informed me that if my wife did not cancel within the trial period we would be billed the $299.95. In addition to all of this, she told me to call back in 48 hours to check up on the action as to Mr. John Adams.

And so here I am. I would like to take legal action if at all possible. If there is anything that can be done please contact me immediately.

Kevin
Hesperia, California
U.S.A.