National Interstate Insurance Co. Claim processing delay and non-payment Richfield Ohio
This winter a tree fell on my RV putting a hole in the roof. I filed for a claim and the insurance company did send someone out to appraise the damage. It was decided that a new roof would be the best option. From that moment on, the company has delayed all processing and has stopped all communications. I was finally able to get the claims person (Cindy ext. 1378) on the phone and she told me that she really hadn't done anything yet and that they would only pay 40%. When you add in my deductible, I end up paying for the whole thing. She said she would get in contact with the repair center but never followed up. I've contacted other RV insurance companies and all have said that the roof should be 100% covered under this situation. I left another message for Cindy and have not heard back. After reading online reviews, I'm finding out that this company has a history of treating customers like this, delaying claims and non-payment. Don't do business with these people.
2 Updates & Rebuttals
DUUINH
New Hampshire,United States of America
Insurance Company follow up
#3Author of original report
Wed, April 14, 2010
After posting this report, I was immediately contacted by the insurance company. Apparently they track postings from this site. They apologized for the delays and worked out a settlement with me.
Flynrider
Phoenix,Arizona,
USA
What does the policy say?
#3Consumer Suggestion
Fri, April 09, 2010
"I've contacted other RV insurance companies and all have said that the roof should be 100% covered under this situation."
That really doesn't have any bearing on the matter. What does count is the language in your policy. If they claim that they only pay 40%, there should be something in the policy that says they pay only 40% for that type of claim. If that language is not found in the policy, they're trying to pull one over on you.
If they continue to be unresponsive, you should contact your state's department of insurance. Insurance companies tend to suddenly start paying attention when state regulators start asking questions.