National Merchant Alliance Philip Beedle, MGR BEWARE of National Merchant Alliance for your Credit Card Processing. Cancellation SCAM! Overland Park Kansas
After two years of doing business, I completely closed my retail clothing business in May 2013. I was using National Merchant Alliance of Overland Park, KS for my credit card sales processing.
Pursuant to their own rules I sent them a letter on May 3, 2013 explaining that we would no longer need their services as the shop had closed. All inventory was gone, the premises closed and there was no further business conducted what so ever. Later that year our CPA was preparing to file the final return when she informed me that we were still being billed by National Merchant Alliance each month for approximately $33.00. I was sure that was a mistake. Whe had done ZERO activity since our cancellation letter.
I contacted a manager Philip Beedle who essentially said he did not believe me and that I must produce some other evidence to "validate" my cancellation letter. To this day Beedle has "deemed" our letter as "never received" and therefore I still owe him all monthly fees and a $300 cancellation fee. When I asked him why our business reports reported ZERO activity and a ZERO balance for months he did not bother to at least question the situation.
I informed him that his own rules do not require some sort of additional "proof" that we cancelled with them. Even though they had billed me for 9 months ($297), in an effort to be fair I only asked that they refund $200.00. Philip Beedle became hostile, offered $98.95 and essentially said either take my offer or I will not communicate any you any further. Now he will no longer responds.
I have provided a copy of my cancellation letter and the email exchange to the Better Business Bureau to try and stop this business and its shoddy practices. Really the money is not the issue here. This issue is that National Merchant Alliance condones shoddy business practices and will cheat the consumer without recourse.
I would stay far far away from National Merchant Alliance if I were looking for a credit card processor.Why put your self and your business in and adversarial position with your processor when there are many others who will assist you and help your business grow.
Shame on you Phillip Beedle and National Merchant Alliance.
2 Updates & Rebuttals
urippedmeoff
destin,Florida,
Read the facts and judge for yourself.
#3Author of original report
Fri, May 16, 2014
Travis
i think it is amusing that you have no connection to the facts of this case whatsoever, and have no idea of the circumstances, yet you are an expert on this matter. It is clear that you are a stooge of National Merchant Alliance or a moron who likes to see his words in print. Again as I have proved to you via many email exchanges, you do not create a document on a scanner.
Its also funny that NMA does not contest that the cancellation letter was sent, but relies on the fact that it was scanned in PDF and sent to them for review. and AFTER they offer to settle for 50% (which we rejected) suddenly it was magically dated from the date of scan.
i followed all of NMA rules for the cancellation, but was told I need to do MORE ie send certified or via fed ex, which IS NOT REQUIRED. Beware of NMA business practices.
Travis
Joplin,Missouri,
This posting is completely false
#3Consumer Comment
Wed, March 26, 2014
I am a long time customer of this company and have several accounts and a lot of experience with National Merchant Alliance and credit card processors in general. I saw this exact same posting on pissedconsumer.com
After several back and forth inquiries on the above mentioned site, one I use frequently and one that my business was mentioned on during a similar bullying attack/tactic I looked into this further.
This posting is completely false. The person posting the comment is an attorney and may or may not be affiliated with the company that somehow was 'wronged'. The person posting is completely falsifying their contractual obligations with National Merchant Alliance and mistates the facts at every turn. This person acually falsified a cancellation request in order to defraud National Merchant Alliance and was caught doing it! This person was denied the money they claim they are owed. This attorney called National Merchant Alliance and said he/she sent a cancellation request 9 months prior. When he/she forwarded this to National Merchant Alliance they discovered he/she had created the letter on the day they called...not 9 months ago.
Any attorney worth their salt would know to send in a request of this nature either via UPS/FedEx or certified mail...even an email would provide the necessary tracking. This person isn't owed anything and even had the complaint with the BBB dropped.
Total fraud and scammer...not to mention the fact that he/she is naming an employee who I know very well (actually the guy who probably caught him) as if he has some personal vendetta. These types of personal cyber attacks really hit close to home with me. National Merchant Alliance is THE BEST Credit Card Processing company I have ever worked with. They have the best customer service in the business and I have had many before them. DO NOT trust what the author of this post writes. They are misrepresenting themselves and the entire situation. He/she bends the truth to their benefit and directly attacks employees of a company. Shame on you Mr. /Ms. Attorney...you are obviously a professional with zero ethics whatsoever!