National Motors Dealership sold Defective Vehicle Even with Prior Knowledge of Damages notthingham Maryland
Before I begin, let me just state that this is not my first time purchasing a vehicle from this dealer. I have referred several customers to this dealer as well as purchased my second vehicle from them in 2012. The vehicle was traded due to a defect in the model {2009 Nissan Altima, Coupe}.
I purchased a vehicle from national motors on 12/17/2013 after trading in my 2 door. My contract was incorrect twice and I was called by Gaby and Greg on both occasions to come by the dealer to sign the new contracts. The same date I purchased the vehicle from national motors, I noticed my locks did not work {2009 Nissan Altima, 4 Door}. I contacted Dwight, a car sales man and was told my locks would be fixed once the locks were ordered. They would fix my tail light and the locks. In January, Dwight advised that the locks were on back order but should arrive within another two weeks after the call.I called the dealership every week for a status update on the locks and continued to get the run around. Dwight stated someone from the dealership would call me in regards to the locks on 2/13/14 after stating "he was no longer dealing with this anymore". No one called.
Last week, 2/18-2/20 I was advised by Dwight that the owner of the dealership, Brian, decided to no longer fix my locks. Dwight stated that the locks were ordered and Brian returned the locks to the warehouse stating that he was no longer going to repair the doors. My father contacted the dealership on 2/21/14 and John advised that I go to my local best buy to get a remote sensor.
On 2/22/14 I was told by a Best Buy Installer that the sensor would not fix the locks because there is something wrong with the car. Since the key opens one of the doors, the installer stated that the remote sensor is not the issue. There is something wrong with the doors. John Hammer then stated to me and the installer of Best Buy that the dealership was made aware of the issues with the door prior to my purchase and still decided to sell the car to me. There is no information on the website stating the door is defective nor is it reflected in the contract or discounted from the price of the car. This same day, the Best Buy installer contacted John and told him that the locks would not be fixed by Best Buy. John told me to come to the dealership to trade the car because they would not fix the locks. Unfortunately, throughout this ordeal and the back and forth between me and the dealership, my finance company has not received the first payment which was due on 2/11/14. I was afraid of making the payment because I was not sure if I would be able to keep the car or not. The locks not working is a safety issue and deceptive for the dealer to even think to allow a consumer to purchase the vehicle at full price without advising of the issues with the car.
The date of 2/22/14, the owner Brian would not allow me to test drive a vehicle until a sales man had his appointment. I waited two hours for the sales rep even though his appointment didn't come in until two hours after I had already waited. The owner Brian continued to laugh and eat his food in the back as if I was not waiting to test drive a car. During this instance, I was still not offered any accommodations for my situation. This situation has caused me a lot of time, energy, and credit.