Complaint Review: National MotorsInc

On July 14, 2012, I purchased a 2006 Honda Civic from National Motors, Inc. On that day, I had advised through texting and requested from my salesperson, Shawn. That the vehicle came without a second key and an Owner's manual. Shawn through text messaging had advised me that I would receive both items. I did receive the Owner's manual. However, there has been an issue with receipt of the second key to the vehicle.

Initially, Shawn wanted me to drive the car to their dealership to take care of this problem. Ive made an attempt(s) to take the car to them to have them cut a key and reprogram the remote key fob. However, convenient times could not be arranged to have this done. I was eventually sent a blank key to have cut and programmed. After several back and forth conversations it was mutually agreed for me to have the key cut and programmed on my own. I would be reimbursed for my out of pocket expenses. I had the key cut from a licensed and certified locksmith. The key was cut and several attempts were made to program the key fob remote. I had advised National Motors, Inc, that the key was cut appropriately. However, the remote that was sent to me was the wrong one. Therefore, could not be properly programmed.

I have paid $110.00 to have the key cut and programmed. Ive requested at their expense, to send me to another dealership to cut a new key and program the appropriate key fob remote. I asked them if they are not willing to do this, I would accept a check in the appropriate amount to have a new key and remote programmed correctly. I had also requested they refund me $110.00 as well.

At this time, I have not received anything toward my out of pocket expenses
of $110. Only thing I have is a working key with no remote capability