Complaint Review: National Moving and Storage

My pick up date was July 23, 2017. Thank God I TAPED ALL MY CALLS WITH THEIR REP JEFF!! MY original contract was for 400 cf at (4.50) $3.50....the discount supposedly reflected in another column....LIE!! That morning the contract via email suddenly changed to 452 cf ??? How did they come up with such an odd number. This change was also retroactively changed in emails dating back to May 26 when I originally obtained the first quote of $1600+. I called on the eve of pick up to confirm what the 70% amount was expected... I was told $742. AGAIN I TAPED this call! The Forman made a call & said I would have to give them a check for another $394 in order to start loading. The Forman of the crew of 2 requests I sign documents(blanl) yet none of the pertinent info was filled in. He filled it in AFTER I signed....my bad! Both where nice guys & gained my trust quite easily. I had provided them with a very detailed & precise inventory list which is what Jeff calculated would be 400cf if not less!! Without having all my items loaded on the truck the Forman informs me that items have already reached to 452cf of space??

Meanwhile the majority of my things were scattered outside the rear of the trk...( I have pics) items still sitting next to the elevator on the 1st fl as well in the common hallway outside my condo unit!! I looked inside the truck and it was only 1/3 full !!! It also a small amount of items gtom their previous p/u the day before At this point I told I would need an extra 250cf in order to load both mattresses & boxsprings, the glass table top to my Dinette set etc....basically they seperated bases from tops, chairs from the table etc. I did my research before consulting with National Moving & storage by physically viewing a 16ft Budget rental trk l with the capacity of exactly 400 cf. It was clearly all the space I needed for what little I was moving. No appliances, no couch only 1 bedroom set of furniture, a 4 chair Dinette set A matching coffee table & end table & another coffee table along with 16 med (3cf) boxes. These exact items are pn the inventory list which was originally used to calculate the cf needed. Both stood idle & asked me if they should continuing loading (thought the trk was full) and if so they would have to call the office (Sergio) to add on the extra 250cf & get my signature agreeing to before the would continue!

I protested this is EXTORTION! The first 400-452 cf was only $1600+ but now with half that space added on nearly tripled!!!! I explained to them would not be financially able to pay the new HIGHER balance due until after the first of August as I am on Disability with ovarian cancer & 2 brain anuerysms. Hence one of the reasons I moving to the NY area, Columbian Presbyterian Hosp. At the conclusion of miraculously fitting all my inventory I was advised I would need to pay another $3001 upon delivery, this is in addition to the $1194 I already gave them.!!!! This is SOOO corrupt & shady. My possessions are being held for ransom! THIS IS PURE EXTORTION!! The initial contract was retroactively altered via email after i provided my electronic signature. Thru have since blocked me from viewing my contract/ job number.