Complaint Review: national moving and storage

I was excited to book w/this company after looking at several other options. They were not the least nor the most expensive quote I received and their stated policies fit with my moving needs and, frankly, my moving fears (being told one thing but later getting rooked on the back side of a move). Within just less than 24 hrs of my scheduled pick-up, I received an urgent VM instructing me to call them. I did and was told they "had no available trucks for [my] scheduled pick-up" the following day. I was not told the issue was due to fleet breakdowns, simply that no truck was available for my month+ scheduled move. I didn't get a definitive answer that my pick-up was scraped until 3 phone calls in 5 hours from me (no promised call backs from them). I had to reschedule my move--not easy or wanted.

When my new pick-up date arrived, I still had difficulty getting phone confirmation (no promised call back again) that my pick-up was going to happen. When my pick-up did take place, I was informed later that day by the move crew driver that my already packed-but-not-boxed belongings required 36 boxes, tape, and other supplies in addition to more truck space than estimated to the tune of 45% cost increase OVER my original estimated move cost despite the driver referring to mine as a "small move". Less than 24 hrs after being told my move cost will now be 45% over my quoted amount, I've now received a phone call *and* an e-mail from an individual I've had zero contact with prior to today (sure--now they'll call me) and demanding payment per their policies, of course, for about a third of the overage costs or I will have to pay a daily $25 penalty fee while my belongings are essentially held hostage. Nightmare.