Complaint Review: National Moving Network A-1 USA Moving

I contracted with National Moving Network, Miami, FL, to move my furniture from Louisiana to Indiana. I requested that the locate and contract for climate controlled storage, and move the furniture to that destination.

Once I signed a Visa slip, I received only a brief email requesting the original contracts, and oh yeah, by the way, they requested movers to come to my home on 6/19. On 6/19 I called to confirm the time and was told nobody could confirm anything. At 1:30 (5 1/2 hours late) two guys showed up with nothing except a new contract, for a completely different rate! I didn't sign it, so they said they'd use the contract I'd signed with National.

I drove the two day trip back, only to be informed that they had taken my furniture to Houston, TX, and that this would now be considered a "re-delivery" fee, so I owed them $850 more, plus another $375 because the weight was over the orignal estimate (which they told me rarely happens). An attorney advised me to just pay them the extra cash, to get my stuff out of their hands.

I sought out my own storage facility, gave them the address via email, and have been told 4 different delivery days. Each day, I wait at home for them to call so that I can meet them at the facility, but . . . no call. At this point, I'm convinced that National Moving Network and A-1 USA Movers have colluded to steal my furniture. I even paid them $1000 down payment to do it!

Lori
Daleville, Indiana