Complaint Review: National Parts LLC

This whole issue was brought about because the customer did not want us to inspect the merchandise for damage before giving him a refund.  This was an unreasonable request on his part and anyone with any business sense would agree.

After all of the complaining by the customer, and his efforts to tarnish our reputation, we find ourselves asking if there is a forum for businesses to complain about customers who unfairly try to do damage to honest businesses.  Or maybeRipOffReport.com can vet out complaints before posting them. After all, this customer had made them look bad also.

We all have the responsibility to be honest and ethical with each other.  Unfortunately, we live in a society where winning at all cost is the rule of the day. This customer succeeded in getting his money back, by way of fraud and lies. At the end of the day, however, we have the satisfaction of knowing that we did all we could to help this customer, even though he has, and continues to lie about us. We have an A+ rating with the BBB because we deal with all customers honestly.  We will continue to do so in the future.

Take your issue to the Attorney General. They take these issues seriously. Carefully document your issues. Be sure to note how you were deceived with their advertising, sales tactics & a warranty that took your consumer rights away. Also, make sure the Attorney General sees the amount of BBB complaints. They need to contact the people who have filed a BBB complaint to further better understand the business practices of this company. When the salesman has no knowledge of the parts they are selling but always infer they do, that is unethical. The BBB shields companies like this who pay the fee's and give them an A rating. But, the BBB is going to be your best friend! Why? Again, they have a hugh database that is a permanent record that can be gotten by the Attorney General to get hard information from other consumers. over 100 complaints a year on the BBB by consumers is way too high regardless of the volume of business this company does. Remember, most people don't file a complaint so this is the tip of the iceberg.

Update your progress here. It will help raise awareness of how this company operates.

Good Luck!

The inspection of the long block assembly revealed the assembly did not have a damaged crank shaft.  The long block assembly met all quality criteria.  Even so, we negotiated a full refund for this customer.  National Parts had the right to charge freight and restock, as agreed to by the customer at the time of purchase.  What this means is that we paid the cost of the customers mistake. The customer got off with no loss.

After all of the complaining by the customer, and his efforts to tarnish our reputation, we find ourselves asking if there is a forum for businesses to complain about customers who unfairly try to do damage to honest businesses.  We all have the responsibility to be honest and ethical with each other.  Unfortunately, we live in a society where winning at all cost is the rule of the day.

We have an A+ rating with the BBB because we deal with all customers honestly.  We will continue to do so in the future.

The customer ordered a long block assembly from us.  The order was recorded by our order verification system.  I will make this file available to anyone who wants to hear exactly what was said.  It is enough right now to simply say that this customer has a problem with the truth. A long block assembly consists of the short block and head(s) only.  Any bolt on parts that are left on the assembly, were not purchased by the customer and are not warrantied. The terms and conditions given to the customer at the time of the sale spell this out clearly.

We have not denied his warranty claim.  The customer would not allow us to have the merchandise inspected at his location.  He refused the delivery and demanded a refund before the warranty claim could be investigated.  The customer agreed at the time of purchase, on the recorded order verification system, to certain terms and conditions.  One of these was his agreement that we have the right to inspect, repair or replace any incorrect or defective parts. He has filed a complaint with the BBB, threatened us with a lawsuit, and posted us here on this site before we could inspect the merchandise.  Why is he so afraid of this inspection?

We will inspect the merchandise.  If it is defective, we will repair it or send him another assembly.  This customer agreed to this resolution at the time of purchase and the agreement is recorded on our order verification system.  If the customer is incorrect, he will have the option of paying to have the assembly redelivered to him or to have a refund, minus freight and restock charges.  The customer also agreed to this at the time of purchase.  It is also recorded on the order verification system.

If the customer would have allowed, this assembly could have been inspected on the spot (his spot) and this whole issue would have already been resolved. We are where we are due to this customer's own actions. We will follow the contract agreed to by the customer at the time of purchase and we will follow the process that has allowed us to have an A+ rating with the BBB.  Threats will not make us change this process.

The really sad thing here is that if the customer is correct about the crank shaft being damaged, that will be found and this whole affair will have been unnecessary. Let's stick to the facts.

Ok first off, this company is ridiculous. Their claims are false, and they arent concerned with resolving this situation, and would obviously rather CUT OFF THEIR NOSE DESPITE THEIR FACE! The only correspondence from them that I have had this week is through the Better Business Bureau rebuttals and this rebuttal, not any other way. For a business that is so concerned about their customer service and their Better Business Bureau A+ rating and reputation based on how they treat their customers, wouldnt you expect them to first work to at least contact the customer by phone or email to resolve their issue and make sure they are happy with the company? None of this has been done, and no one has ever contacted me, even before this terribly damaged motor arrived at my mechanics shop. Nor after the messages I have left with 3 different employees. One being Walter W. McIntyre, VP Operations, who obviously feels its better to communicate through the Better Business Bureau, then actually with the customer, and returning the phone calls and messages I have left him.

Secondly, National Parts LLC s left hand has no idea what the right hand is doing. I have heard so many contradictions and lies its amazing. One guy will tell me one thing, No the engines we receive are never from Front End Collision resulting in the totaling of the Vehicle, and when I call and talk to someone else after I received a jacked up motor, they tell me something completely contradictory to what was said by the other salesman, Yes sometimes the engines we get are from Front End Collisions or Vehicles Totaled from Front End Collisions.

Only after I questioned the validity of the mechanic hired by their company to inspect their mistake did I get this excuse that I could have had my Mechanic inspect the engine on site, for internal damage. No one told me when the motor was conveniently at the mechanics shop that I had the option of having my mechanic inspect the engine, nor was it mentioned the three days while it sat at the loading dock waiting to be sent back. Only 4 days later when the engine can be proven by the RETURN Tracking Number that it is on its way back to Texas where it came from, do I get this offer  Now that its way too late for this option. Convenient? Absolutely, for them! Also, this option is not in any Warranty they claim it is in, and is absolutely not in the Order Verification they claim either.  Ask them to hear it!! Please!  You will see. They lie once again!
You think that a mechanic that is hired by a company to inspect an engine that they stand to lose money on would have a Biased opinion?? I DO!!!  Thus the reason I suggested this: The Amazing thing is, NO WHERE in the Warranty does it state that my mechanic is warranted by the warranty to do such inspection. NO WHERE in the voice recorded verification system does it state that either, so where exactly was I notified by this? OH!!! Thats right! Only after the engine was half way across the United States on its way to THEIR HIRED MECHANIC!

I am clearly aware that I purchased a Long Block Assembly and I know full well what that consists of, the block, the cylinder heads and ALL the mechanical workings inside those two pieces of machinery. I am also crystal clear on what was told to me about how this Entire Engine plus the Bolt on Parts surrounding the Long Block Assembly would look when it arrived to my mechanic. I was told it would be in Good Condition. When it arrived it was NOT. I am CLEAR that I ordered a Long Block Assembly, and the Bolt on Parts were not covered in the Warranty, however, my main concern for asking the questions I did were to MAKE SURE that the engine did NOT come from a vehicle that was involved in a front end collision, or totaled that way, or had any damage to the front end, because some of the Bolt on Parts (Such as the Timing Pulley) that are crucial to the running and performance of the engine are connected or BOLTED ON to crucial internal mechanics of the Engine, such as the Crank Shaft/Cam Shaft. Therefore if those Bolt on Parts have received extensive damage from a frontal collision resulting in the totaling of the vehicle, or have fallen from a high shelf in a loading dock or freight truck trailer and have taken the entire force of the weight of the engine on them causing them to break in multiple places, such as what I have here as proof, then the internal workings of the very finely tuned piece of machinery, which is the Long Block Assembly I purchased Would or Could be compromised without Question! The Sharp or strong jarring of those mechanical parts causes those internal parts to become compromised! ASK ANY ASE MECHANIC! They will tell you that dropping an engine on its Face hard enough to break the spokes of a Timing Pulley, or pulling it from a vehicle that was totaled from a front end collision hard enough to break the spokes of a Timing Pulley is without question, compromised! At the very least, you absolutely cannot pass it off as being in Good Condition! Therefore The engine will be in Good Condition is a direct statement used to mislead me into a warranty that they are now trying to extort Freight and Shipping Charges, and a 20% Restocking Fee, from me! And validate their actions with their Invalid Warranty, which they arent even following, and continuing to entrap me into voiding it so they can keep my money!  This is FRAUD! The warranty was Void when you send a product that doesnt meat the very guidelines you promised in the original sale.  

Look the bottom line is this. Im not out to scam anyone I just wanted an engine for my truck. I paid the money. I was mislead, got a damaged engine, that was either damaged before it was shipped, or fell on its face in shipping, neither of which are my problem. The point remains that my truck needs to be reliable, and I was told that the engine I was purchasing was in good condition, and when it got to me it was not, here are the pictures to prove it. I sent it back as my mechanic suggested I do, as the chances were extremely high that the engine I received was damaged, and would NOT be reliable, and didnt meet the original terms validating a warranty at all. I have nothing, so I asked for a refund, and that should have been that. Now I have to fight to even get that. No one returns my calls or emails, no one calls me or emails me to talk about my experience, my dissatisfaction, or how they can help to resolve my dissatisfaction and this situation as any company that cares about customer service or their reputation would do. All they want to do is write rebuttals to the Better Business Bureau, and this website, and keep giving you readers lines that simply arent true, and further misleading. They dont care to resolve this matter with me, all they care about is how they look to the people I have contacted and the people I have made this public too, and extorting freight and restocking fees from me via a warranty they violated when sending me the engine that was promised to be in a Good Condition which was NOT.

I will not stop, I will not cease, and I will not quit until my entire $1045 is rightfully back in my hardworking American hands. I have been misled, wronged, misrepresented, and will continue to do everything I can to get the hard earned money that is MINE!!!!

I will continue to fight this to the absolute fullest!

The customer ordered a lonk block assembly from us.  The order was recorded by our order verification system.  I will make this file available to anyone who wants to hear exactly what was said.  It is enough right now to simply say that this customer has a problem with the truth. A long block assembly consists of the short block and head(s) only.  Any bolt on parts that are left on the assembly, were not purchased by the customer and  are not warrantied. The terms and conditions given to the customer at the time of the sale spell this out clearly.

We have not denied his warranty claim.  The customer would not allow us to have the merchandise inspected at his location.  He refused the delivery and demanded a refund before the warranty claim could be investigated.  The customer agreed at the time of purchase, on the recorded order verification system, to certain terms and conditions.  One of these was his agreement that we have the right to inspect, repair or replace any incorrect or defective parts. He has filed a complaint with the BBB, threatened us with a lawsuit, and posted us here on this site before we could inspect the merchandise.  Why is he so afraid of this inspection?

We will inspect the merchandise.  If it is defective, we will repair it or send him another assembly.  This customer agreed to this resolution at the time of purchace and the agreement is recorded on our order verification system.  If the customer is incorrect, he will have the option of paying to have the assembly redelivered to him or to have a refund, minus freight and restock charges.  The customer also agreed to this at the time of purchase.  It is also recorded on the order verification system.

If the customer would have allowed, this assembly could have been inspected on the spot (his spot) and this whole issue would have already been resolved. We are where we are due to this customer's own actions. We will follow the contract agreed to by the customer at the time of purchase and we will follow the process that has allowed us to have an A+ rating with the BBB.  Threats will not make us change this process.

The really sad thing here is that if the customer is correct about the crank shaft being damaged, that will be found and this whole affair will have been unnecessary. Let's stick to the facts.