National Processing Alliance TRUSTED BUSINESS REVIEW: National Processing Alliance, Inc. dedicated to customer satisfaction. National Processing Alliance offers Wholesale Processing Rates to the Fortune 5000 and Select Ultra Low Risk Retail Merchants. National Processing Alliance, Inc. provides every Client a 5 Year Rate Guarantee, State of The Art Equipment, No Cost Equipment Upgrades & 24/7 Customer Care.
Ripoff Report REVIEW /Commitment to Customer Satisfaction
National Processing Alliance - NPA joins Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program -- a long name for a program that does a lot for both consumers and business alike.
Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program -- a program that benefits the consumer, which helps to increase consumer satisfaction and confidence when doing business with a member business Verified By Ripoff Report.
When a company or individual joins the Ripoff Report Corporate Advocacy Program, they must make a commitment to us - in writing - to 'doing whatever it takes to make things right with their customers.' What does that mean? It means that Ripoff Report expects that members of our Corporate Advocacy Program will review and respond to ALL customer complaints promptly. It means that every complaint will be taken seriously and every customer will be treated fairly and with respect. It means if a customer did not receive what they expected, the company will work with that customer to fix the issue. It means that if a customer requests a refund and if there is any reasonable basis for that request, we expect the customer will be given a prompt refund (some refund requests may not be reasonable, so this does not mean a refund is guaranteed in every case). "Making things right" can mean lots of different things to different people, but our point is this - by working closely with the company or individual to resolve any disputes, Ripoff Report can track the footprints of customer service to ensure that our Corporate Advocacy Program members are doing everything they can to treat customers fairly and to increase their customer satisfaction.
ALL COMPANIES GET COMPLAINTS, BUT HOW THE COMPANY HANDLES THOSE COMPLAINTS, SEPARATES GOOD BUSINESSES FROM THE REST
Ripoff Report Verified™ .. part of Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program.A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business..
By ED Magedson - Founder, Ripoff Report
National Processing Alliance - NPA approached Ripoff Report with the intent of wanting to resolve any customer issues and reports posted on Ripoff Report.
As a Part of the Corporate Advocacy Program the member business allows Ripoff Report to send an email to all of those who filed a complaint in the past, letting the customer know, the member business wanted to make things right with them, whatever it takes to do so. Ripoff Report always monitors these emails to insure the member business does what they agreed to National Processing Alliance did just that.
NATIONAL PROCESSING ALLIANCE CONTINUES TO CLARIFY WHO THEY ARE AND WHAT THEY CAN DO FOR CLIENTS
"National Processing Alliance, Inc. (NPA) as a leading provider, offers Broad Spectrum Financial Services to the Fortune 5000 & Select Retailers Nationwide.
NPA’s executives focus on Merchant Acquiring in the Credit Card Processing industry came in 1984, the same year VeriFone® introduced the ZON JR.® Mag Stripe Terminal and thus the magnetic card-swipe revolution began. At the time, Banks were often charging merchants as high as 7% to process transactions by hand. Our executives, seeing the opportunity, were there then and over the last 31 years, NPA executives have been on the leading edge of the payment processing industry.
NPA primarily focuses on providing financial services to Big Box Retailers. However in 1994, as a result of tightening of controls on the payments industry by the US Government and in an effort to avoid future industry scrutiny, the resulting Mandate by Charter required NPA and its affiliates to now accept up to six percent of small business retailers into its own National Tier 1 Interchange Program.
Known as its Elite Services division, the very same NPA division that offers interchange plus pricing to those Retailers who process a minimum of $5MM a month and have locations in all 48 contiguous States, was now suddenly saddled with the responsibility of bringing in an additional six percent of small business retailers into the fold. This was no small task when you consider that the US produced approximately 2.2 Trillion in retail sales in the US at the end of 1993.
By offering the same low rates and award winning services to ALLIED HEALTH (Medical, Dental, Veterinary, Optometry) as well as RESTAURANTS and other SELECT ULTRA-LOW RISK SMALL BUSINESS, NPA enabled these merchants and professionals alike to prosper by reducing the expense gap typically only offered the biggest retailers in the world.
Not surprisingly, the Six Percenter® program was a huge success.
NPA realized early on that meeting the challenge of establishing the business relationships, setting up the accounts and ultimately supporting them in the manner expected by Fortune 5000 retailers would be expensive and draw heavily on available resources at the time.
The solution came when the Board of Directors decided to ally itself with some of the very best processors in the industry. Today, NPA is the product of those Alliances.
NPA and its affiliates process transactions for over 195,000 merchants worldwide.
If you feel you meet the criteria, feel free to visit our website at www.nationalprocessingalliance.com.
After you call, our team of experts will walk you through the process with ease. You can finally relax once we start tackling your issues. All problems with computer hardware, software and peripheral devices will be resolved by our certified technicians. There is no problem we have not seen and we have fixed it all! "
WHY NATIONAL PROCESSING ALLIANCE IS BETTER THAN THEIR COMPETITORS
"National Processing Alliance, Inc., unlike its competitors, uses a Team Approach in supporting its clients. Each client receives a TEAM OF FOUR - DOMESTIC BASED PROFESSIONALS to support their account headed up by a REGIONAL VICE PRESIDENT who leads the team comprised of an ADMINISTRATIVE ASSISTANT, PROCESSING SPECIALIST and TECH SUPPORT SPECIALIST. Moreover, when necessary, National Processing Alliance, Inc. has the capability to dispatch Microsoft certified technicians to repair any and all technology problems.
National Processing Alliance, Inc. implements top rated PCI and HIPPA COMPLIANT system security & monitoring, serviced properly in a timely fashion using only US Based Technicians & employ Microsoft Certified Professionals, & CompTIA A+ certified technicians.
NATIONAL PROCESSING ALLIANCE – STATEMENTS FROM JOHN PARRISH
" My name is John Parrish and I am the Vice President of Client Relations of National Processing Alliance, Inc. I would like to thank you for taking the time to review NPA.
NPA provides services Wholesale Processing Rates to the Fortune 5000 and Select Ultra Low Risk Retail Merchants. Contact National Processing Alliance, Inc. and see why our personalized service makes us the best support team in the world. "
At National Processing Alliance, Inc. we pride ourselves in using the highest quality processing equipment and provide 100% replacement and upgrade guarantee.
All service requests are processed same day and handled by domestic professionals highly trained in their respective filed of expertise." - Mandi Simmons, VP of Technical Support
ANY BUSINESS THAT CAN ADMIT THEY MADE MISTAKES AND CORRECTS THOSE MISTAKES IS A BUSINESS YOU CAN TRUST AND WORTH DOING BUSINESS WITH
As stated above, National Processing Alliance, Inc. is committed to 100% customer satisfaction and has made every possible effort to ensure that all customers have a positive experience while at their business.
After speaking with the management at National Processing Alliance, Inc. and emailing anyone who filed a complaint in the past, Ripoff Report is proud to give National Processing Alliance, Inc. a Positive Rating. National Processing Alliance, Inc. made efforts to ensure that all customers were satisfied and owner, CEO, or Managing Member assured Ripoff Report that the business continues to improve its business model that features customer satisfaction as the top priority.
STATED IMPROVEMENTS FROM NATIONAL PROCESSING ALLIANCE
Their new Triple Check policy is to always contact all customers to gather valuable feedback so that they can continue to adapt and deliver the best customer service possible. National Processing Alliance, Inc. is willing to go beyond the call of good customer service and do what it takes to make things right with their customers.
National Processing Alliance, Inc. is dedicated to customer satisfaction and technology. Offering 100% 5-Year Rate Guarantee.
Each client receives a TEAM OF FOUR - DOMESTIC BASED PROFESSIONALS to support their account headed up by a REGIONAL VICE PRESIDENT who leads the team comprised of an ADMINISTRATIVE ASSISTANT, PROCESSING SPECIALIST and TECH SUPPORT SPECIALIST. Moreover, when necessary, National Processing Alliance, Inc. has the capability to dispatch Microsoft certified technicians to repair any and all technology problems. National Processing Alliance, Inc. implements top rated PCI and HIPPA COMPLIANT system security & monitoring, serviced properly in a timely fashion using only US Based Technicians & employ Microsoft Certified Professionals, & CompTIA A+ certified technicians.
National Processing Alliance, Inc. receives a positive rating for their commitment to Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program.
*Any consumer not receiving satisfaction from a member of Ripoff Report’s Corporate Advocacy Business Remediation and Customer Satisfaction Program should email us at EDitor@ripoffreport.com.
This kind of dedication to customer service means that National Processing Alliance, Inc. will do whatever it takes to make sure their customers are properly taken care of.
In the future, if anyone has any complaints or concerns with National Processing Alliance, Inc., you are invited to contact them directly via email: clientsolutions@npamedical.com (again, please be sure to cc: EDitor@ripoffreport.com so we can keep track of the company’s response and to insure customer satisfaction). You can call National Processing Alliance, Inc. directly at 954-256-5359
As always, Ripoff Report cannot guarantee that every customer or employee will always be 100% satisfied in every case, but we promise that if you have any concerns with National Processing Alliance, Inc. or any of our Corporate Advocacy Program members, we will do everything we can to see that the issue is addressed quickly and that you are treated fairly and with respect. Any issues you think you cannot resolve with any member of Ripoff Report’s Corporate Advocacy Program, please contact us at EDitor@ripoffreport.com.
How does a business get Ripoff Report Verified™
The member business allows Ripoff report to email everyone from the past. Those who respond to Ripoff report with a valid complaint must be take care of.. they have made a commitment that if anyone contacts Ripoff Report in the future, they will make things right within 14 days. The member business must err on the side of their customers. Otherwise the member business is off the program.
Ripoff Report has determined that National Processing Alliance meets Ripoff Report Verified™ standards which include a commitment to make a good faith effort to resolve any consumer complaints. Members of the Corporate Advocacy Business Remediation and Customer Satisfaction program do pay a fee for our on-site review, 24 hour monitoring and for support with customers to resolve any disagreements.
Ripoff Report sends a 3rd party service to do an onsite inspection of the new member business. The on-site inspection / review does not mean that the products or services offered by the business have been evaluated or endorsed by Ripoff Report, and has not made a determination as to the business' product quality or competency in performing services. We can verify, that Ripoff Report went to the business, verified their business or “work from home business”, there for, if a customer in the future does not get treated correctly, Ripoff Report can get the problem resolved. If not, and the customers is right, the member business will be taken off the Corporate Advocacy Program. Remember, Ripoff Report emailed every customer from the past that filed a complaint to make sure the member business made things right with customers from the past. Again, to err on the side of their customer, those from the past and those in the future.
Consumers can feel safe confident and secure when doing business with National Processing Alliance.
Here's why:
Read about Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program, and about National Processing Alliance Commitment to Excellence and Consumer Satisfaction.
Consumers should feel safe, confident and secure when doing business with a member of Ripoff Report's Corporate Advocacy Business Remediation & Customer Satisfaction Program, yes, a long name for a program that does a lot for both consumers and businesses alike.