Complaint Review: National processing center

I signed an agreement with National processing center to help my wife and I get our home modified by our Lender. The agreement was signed on o4/03/15. Our lender informed us that the modification was denied.On the agreement, it specified that we will receive a refund if the modification was denied. We paid National processing center $1,458 and some cents. We have been calling their office since the end of April after we found out that the modification was denied but no one has returned our call. We have e-mailed to them numerous times and yet no one has returned our e-mail.

Christopher

Richmond, CA. 94806