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National Protection Association/ University of Guns/National Gun Owners Association
Company Doesn't Answer Phone or Email to Adjust or Cancel Order Saint Charles Missouri
On Dec. 16th I ordered a G700 Flashlight for $56, and then selected "2 Rechargeable Batteries, Wall Mount Charger and Car Charger Set" for $28. Next I checked "1 Pocket Mini-G700 Flashlight with Rechargable Battery Pack" as I thought it was the same thing I had just selected and wanted to make sure I got it.
When I got the receipt I found the last item was a different one and I had been charged a second $28. I had already given my credit card info and there was no final view of my purchases offered before the sale was processed like most reputable companies do. However, I saw the line on the receipt that said "IF YOU HAVE ANY ISSUES WITH YOUR ORDER- PLEASE CONTACT SUPPORT 636-922-9310.
So I called and was placed on hold while recorded offers were made to leave my call-back number. I finally did but nobody ever called back. The messages also said what button to push for cancelling an order. I did- no result. There was an online chat feature so I clicked on it- it didn't work. Finally an email box appeared and I sent them an email explaining the whole thing and stating I wanted to cancel the third order as it was a mistake. I have not been called or gotten a return email.
This is a deceptive and unethical company and I will have to take steps with the proper government agencies to get help with this. They no doubt have a lucrative business but are going to ruin it by getting a bad rep. The website was full of further screens selling other stuff.
1 Updates & Rebuttals
Update
#2Author of original report
Tue, December 22, 2015
Five days after trying to get the company to reespond to an email they haven't and they never gave me a callback either. They don't deserve to be in business. I contacted my credit card company and they will remove the unauthorized charge after I sent them the required information. So if company provides the rest of my order I will be quits with then. My advice is not to buy anything from them- I saw on another website that you can get the same product on Amazon for $16- also National Protection's flashlight doesn't do everything they claim it does. There are enough people who are filing with various agencies about them that I'm not going to unless they don['t send my order. Check www.scamguard.com for comments.
Thanks so much, Ripoff Report, for the service you provide!
Bill in Cleveland