Complaint Review: National Recovery Network

I looked more in to this compaine and have found out that alot of the reports are fake - there clients are real and are vary happy with them also being in the recovery biz my self I too have ROs that dont like US cuz they got there stuff repoed from them so they are not happy.. The 2 websites are from the same compaine just for marketing.. Not bad for 20yrs with 250,000 recovery and only 20 bogus reports.. Way to go.

I have been contated by this compaine called WARR-us Recovry. I own a repo compaine that is big in skiptracing and finding the RO. In doing my home work as for what I do I found this out.

National Recovery has the same website as this one called Warr-us.com they both are in scottsdale, AZ and both get there "Call center" in the same place.

Some one may want to look into them I have and something dont add up.

Tim of Grand Haven,
In response to your opinion in the above complaint, National Recovery Network NEVER threatened the above dissatisfied client with veiled threats of legal actions including criminal prosecution.   We simply quoted the Definition of Defamation of Character straight from the Wikipedia encyclopedia; In law, defamation also called calumny , libel (for written words), slander (for spoken words), and vilification is the communication of a statement that makes a claim, expressly stated or implied to be factual, that may give an individual, business, product, group, government or nation a negative image. It is usually, but not always, [1] a requirement that this claim be false and that the publication is communicated to someone other than the person defamed (the claimant).   In common law jurisdictions, slander refers to a malicious, false and defamatory spoken statement or report, while libel refers to any other form of communication such as written words or images. Most jurisdictions allow legal actions, civil and/or criminal, to deter various kinds of defamation and retaliate against groundless criticism.
Perhaps Sir you could take it up with Wikipedia regarding your statement, defamation is NEVER a criminal matter. Quite possibly they may change their definition.   We wish you the best.
As to your response As for your business relationship with the client/OP, it looks like you never even delivered on your end of the contract. Im assuming you were hired to ultimately, get the car into the OPs possession. But you never even got the car in your own possession. So why should your client pay you anything? Our contract is clear, Client also agrees that if the debtor or his agent(s) should surrender the collateral to anyone else during the term of this agreement it will be deemed to have been repossessed and/or a positive resolution and client will be billed accordingly. "Anyone else" is understood to mean but is not limited to, body shops, police impound lots, other repossessors, Client or to any facility under our direct or indirect control. We located our clients vehicle and being as it was already in a secure facility there was no need for us to move it thus costing our client even more money.   Upon receipt of payment our client would have been given a contact name, phone number and address as to where he could pick up his vehicle at.  
 
As to your statements, Further, if you havent even done anything other than find the car, why should the client pay for a lawyer to determine whether recovery of the car is legal? and given that your company was presumably aware of the circumstances regarding the title to the car before the contract was signed Contracts between clients and our company are signed at the same time as an assignment is submitted.   We are unaware of circumstances in individual cases until we receive them.   This particular client had extenuating circumstances, had we not done our due diligence to determine the clients claim to rightful possession of the unit, Ignorance of the law would not have been a defense to a wrongful recovery on our part.
 
However all of the above appears to be a mute point, since National Recovery amended our clients invoice to reflect a zero balance in hopes this will resolve this matter thus allowing him the financial ability to retain another investigative/recovery firm to recover his 2000 Land Rover Discovery.

Tim,

I agree with a great part of what you say, but in your response here, you say ; "Do you normally respond to the complaints of dissatisfied clients with veiled threats of legal actions, including criminal prosecution, that can't actually be taken?"

I read the response three times, and I'm not seeing any legal threat, "veiled" or otherwise.

You may be referring to the part of the response that says; "Our legal department consists of Bar Certified Attorneys whom verify the pending repossession is not a wrongful one.", however even that's a stretch... It appears to be a response to the OP regarding the charges regarding "in-house legal" on the part of the company and making a statement of the caliber of the council that the company actually retains. There's no real reference to lawyers or legal issues as pertains to "threats" and through that taking or threatening action against the OP at all in the rest of the rebuttal.

Are you sure you're reading the intent of the rebuttal in the right light and with the right interpretation?

After seeing both sides of this tale, I'm pretty well convinced that the OP is right on the money in stating that he was scammed.

But first, let's address the owner's defamation accusation. Defamation requires a false statement of fact. The report didn't contain any statements of fact that were dsiputed in the rebuttal. The assertion that the operation is a scam is a statement of opinion and not actionable in a civil suit.

Further, and more importantly, defamation is NEVER a criminal matter. The First Amendment doesn't allow for it.  

So, I ask, is this indicative of how you normally conduct business?  Do you normally respond to the complaints of dissatisfied clients with veiled threats of legal actions, including criminal prosecution, that can't actually be taken?

As for your business relationship with the client/OP, it looks like you never even delivered on your end of the contract. I'm assuming you were hired to, ultimately, get the car into the OP's possession. But you never even got the car in your own possession. So why should your client pay you anything?

I don't think its unreasonable at all for the OP to assume, if he is being charged $1400 to RECOVER property, that he will either actually get the property back or at least be assured that it is in the possession of his agent prior to being obligated to pay for the service. You accomplished neither. You didn't deliver the property to the client or tell him where he could pick it up, nor did you assure him that it was even in your possession. Telling him that it was "found" and "secure," in my mind, is wholly insufficient.

And apparently the reason you could only say that the property was found and secure, as opposed to in your possession, is that you never actually recovered it. You just found it and left it where it was. Now you expect that the client should rest assured that a CAR is not going to be moved from the undisclosed place where it was found.

Further, if you haven't even done anything other than find the car, why should the client pay for a lawyer to determine whether recovery of the car is legal?

And, given that your company was presumably aware of the circumstances regarding the title to the car before the contract was signed, shouldn't the client have been informed that it would be necessary for an attorney to review the situation and that this would result in a charge over and above the $800?

I would also assume that, seeing as you have "in-house" counsel, you would consult with said counsel before giving us a lesson in defamation law. If your statements reflect your lawyer's understanding of defamation law, you should probably find a different lawyer. 

It's nice to have both sides to a story. Usually, when a company takes the time to give its perspective on a report, you really do find that the truth is somewhere in the middle.

This time, I have to side with the reporter. He may have misunderstood his contract a bit, but I can easily see why he feels as though he was taken for a ride by an unscrupulous company.

A bit of advice: next time, don't open your respone by levying legal threats against a dissatisfied customer. You're not going to win any friends that way. 

"You are worse than a woman." That's what Rick St. Marie, the owner of "National Recovery Network" said to me after I called to ask why I was charged $600 more than I was quoted to get my car back.    Mr. Jacobs, you were quoted a base fee dependent upon the degree of difficulty both verbally and in writing.   I refer you to our online contract in which you must click on I agree prior to submitting your assignment: Client agrees and understands that each recovery is unique and NRN LLCs base fee DOES NOT INCLUDE hardcore skips, investigation, fraud, identity theft, criminal enterprise, national database charges, etc., and that NRN LLCs final invoice is based upon the degree of difficulty in the recovery and the means necessary to recover your particular collateral. NRN LLCs base fee is just that, a base fee, and the level of difficulty and expenses encountered engaging in the recovery will result in an increase in the final charge to Client.
So they sent me a bill for $1417, and the only person in so-called "largest recovery company in the U.S." who can actually address your problem is Rick St. Marie. Dawn, Deborah, Tori, are all in the scam but are strangely unable to do anything but tell you they can't do anything. As to your allegations National Recovery Network employees are part of a Scam Mr. Jacobs, in law, Defamation of character is the communication of a statement that makes a claim , expressly stated or implied to be factual, that may give an individual, business, product, group, government or nation a negative image.  Most jurisdictions allow legal actions, civil and/or criminal, to deter various kinds of defamation and retaliate against groundless criticism.   Mr. Jacobs, our company is a legitimate company.   Our contract is clearly written.   Our employees are not part of a scam as your accusation implies.   Our staff has been more than patient with you throughout the entire recovery process even when you called two or more times a day complaining that the recovery was taking too long, even when you were argumentative with them and even when you kept them on the phone for prolonged periods of time. The bill is full of bogus charges, like "in-house legal counsel." They refuse to explain that to you. Mr. Jacobs, you ordered a repossession of a vehicle with a title that was not in your name and a registered owner which was no longer living.   Our legal department consists of Bar Certified Attorneys whom verify the pending repossession is not a wrongful one.
Also, they don't tell you how long they've had your car, or even if they have it at all, only that it was "located." When I pressed them on what "located" meant, they said it is "secure." Dude, do you have my car or not? They refuse to say. Sir, we provided you in writing an invoice dated July 21, 2009 which stated your vehicle had been located and was secure.   When you finally talk to St. Marie, this is what he does: he avoids your questions, calls you names, and then hangs up on you. So be prepared for that. I even told him, "I know you're going to hang up on me, because I read about that on the internet, but before you do, can I at least try to negotiate something with you." Mr. Jacobs, you did not attempt negotiation, you stated $800.00 was all you were going to pay.   Our clients do not dictate our fees.   The amount of investigation (time spent) to locate your property is the determination for the fees.   Our contract is clearly written: Client agrees and understands that each recovery is unique and NRN LLCs base fee DOES NOT INCLUDE hardcore skips, investigation, fraud, identity theft, criminal enterprise, national database charges, etc., and that NRN LLCs final invoice is based upon the degree of difficulty in the recovery and the means necessary to recover your particular collateral.   I assure you that any attitude that may have been displayed to you over the telephone was in response to your attitude on the other end.
Finally, please do not call this company if you need something back. They say they'll recover anything for you.   National Recovery Network LLC recovers nearly 25,000 pieces of property each year.   Our company is nationwide and prides itself on the ability to find property that no other company or individual has been able to locate.
In Closing, National Recovery Network has written off Mr. Jacobs invoice in the amount of $1417.50 bringing it to a zero balance in hopes this will resolve this matter thus allowing Mr. Jacobs the financial ability to retain another investigative/recovery firm to recover his 2000 Land Rover Discovery.   His property in question was left at the secure location where our Investigator had found it, and where it had been for the past 30 or so days prior to locating it.