Complaint Review: NATIONAL RELOCATION SERVICES & FARRARI MOVING COMPANY

The company first sent me an email and told me to give them a call. I called them and the guy on the phone (Omar Barba) told me they were "Nationwide Van Lines" and that they did the most moves in the U.S

I later found out they were actually called "National Relocation Services" and were not a moving compony at all, and just a 3rd party broker. Omar asked me for a $700 deposit towrads my move, and i put it on a credit card. He told me that based on my item descriptions that i had an estimated weight between 1500 and 2400 pounds. He gave me an estimate of $1800 for the entire move, and a receipt which shows the $1800 minus my $700 deposit, leaving a remainder of $1100.

When the moving company called "Farrari Moving" arrived to pick up my things in a rental truck, they loaded it all and after the fact told me that i had 4100 pounds, which was twice the estimate. The representative from Farrafi moving named "Bobby" (407) 931-1595 (mc #355836) told me that i owed him $2000 and if i did not pay that he would put my things in storage somewhere. He also told me that my "deposit" with Nationwide Relocation Services was actually only a "Brokers Fee" and that it had nothing to do with him and that i owed him the total cost of the move.

Then they told me the movers would be at my house between the hours of 6 and 8 pm on Dec. 12th, 2006, which i later found out is illegal to choose after business hours. I waited for 3 hours for the movers that night and they never showed up. They finally called me and told me they would be at my house the next morning between 7 and 8 am. I waited another 3 hours and they finally showed up at 11 am on Dec, 13th. They gave me weight tickets which i am sure were somehow fooled with, but i can't prove it because i was not there for the weighing.

The movers moved my things but told me i had a tv set which had a hole in the back and the driver told me that he had a family member who fixes tv's and that he would buy the item for a low price from me. They claimed the item was like that when they picked it up from my storage unit in Tampa. My fahter witnessed the packing in Tampa and told me that he watched them load that tv and that it was fine. I told the drivers he saw them load it, and they quickly assumed responsibility for the damage.

I feel that the drivers purposely cracked my tv in the back, so the tv would still operate and tried to get it from me for a small amount of money..

I have since looked up Nationwide Relocation Services on the internet and have found that i am only one of many people who have had this exact same story happen to them from the same exact company.

Jeffrey
lakeville, Massachusetts
U.S.A.