National Retail Supply Office Supplies Sent Without Authorization Pittsburgh Pennsylvania
We received a box from them addressed to a name of a person who does not even work for our company. I tried to call them and explain their error, and the person who answered the phone (female) told me that they had a newly hired employee and that this employee was hired so they would be in compliance with EOE standards, and could have made an error with the name. I told her I wanted to it sent the stuff back since we did not order it, she told me there was a 20% restocking fee - and that she needed a credit card number before she could issue a return authorization. The bill for 12 rolls of thermal paper and 1 box of "cleaning pads" (whatever they are) was $309.00, so the 20% restocking fee is huge.
I told her that I would be filing a complaint with the BBB, which I did. She told me good luck and that I would end up paying even more. Needless to say, I will NOT be paying this invoice.
This company needs to be investigated, sued, and put out of business!
Matt
Dunedin, Florida
U.S.A.
2 Updates & Rebuttals
Matt
Dunedin,Florida,
U.S.A.
Zero Balance
#3Author of original report
Sat, May 23, 2009
I emailed NRS and told them that I would not be paying or sending the items back based on information provided on the FTC's website. They responded that while they do not agree with me, my bill has been credited and there is a ZERO balance.
Robert
Irvine,California,
U.S.A.
Read...
#3Consumer Comment
Fri, May 08, 2009
Read the following from the Federal Trade Commission(FTC).
http://www.ftc.gov/bcp/edu/pubs/business/fraud/bus24.shtm
Take a good look at the following section.
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Protect Your Organization
You can protect your organization from paying for unordered goods and services. Here's how:
1. Know your rights. If you receive supplies or bills for services you didn't order, don't pay, and don't return the unordered merchandise. You may treat unordered merchandise as a gift. By law, it's illegal for a seller to send you bills or dunning notices for unordered merchandise, or ask you to return it even if the seller offers to pay for shipping. Further, if the seller sends you items that differ from your order in brand name, type, quantity, size, or quality without your prior express agreement you may treat the substitutions as unordered merchandise. Unordered services are treated the same way. However, first consider the possibility that the seller made an honest mistake.
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Then give them a call back and see what they say.