Complaint Review: National Small Business Alliance

This morning I checked my business checking account and realized that $359.40 was debited in the form of a check. An electronic copy of this check indicated that it was authorized by the account owner. This is false.

I contacted The National Small Business Alliance and held for several minutes. A gentleman answered the line by the name of Louis who stated "the policy" for returning membership packages....what membership package? Also, he gave me an address of 20195 S. Diamond Lake Rd. Suite 700, Rogers, MN 55374 to request my refund which could take 30 or more days to receive.

I was also given a number to escalate my complaint to a Romy at 800-350-0577 (voicemail line). He was not friendly and very condescending in tone. I told him that I did not authorize anything and he kept stating that a package was mailed to me for a membership renewal. I did not receive anything and the address is mispelled on their records, also the company name is misspelled.

After doing an internet search this morning...I realize that there are several companies out there who have had the same thing happen to them. This company has to be stopped for these unethical practices.

Davina
Chandler, Arizona
U.S.A.