Complaint Review: National Transport LLC

National Transport misrepresented the service they could provide and refused to cancel when they could not provide the service I requested a quote from National Transport to ship my auto from Maryland to Georgia. I told the customer rep (Brandon Scouris) that the car could be picked up (in Maryland) as early as October 1 but not later than October 4, but delivery (in Georgia) could not occur until October 6 or after. He said they could work with these dates and would call me back by Thursday (Sept. 28) as soon as a driver was located. He then charged my credit card $125 as a deposit.

I never got a call on Thursday and on Friday after having received from Brandon an invoice for the wrong delivery date I called the company and spoke to a customer rep whose name I believe was Sabrina Laguerre. Ms. Laguerre promised to correct the mistake and would call me back within a couple of hours to determine if there was an available driver. She did not call me back so I called her back a few hours later and was told by Ms. Laguerre that they could not confirm shipment of my car because they were awaiting insurance confirmation for the driver. I asked when the insurance confirmation would be in order and she said she did not know. Also, she could not give me a definitive answer as to whether the car could be delivered on October 6th or after, only stating I had signed a contract for delivery on the 3rd. I told her that this was not the delivery date I'd requested that she cancel the order and refund my deposit. She refused and stated that I would be charged a $100 cancellation fee if the request was cancelled. I asked to speak to a manager and she began to argue with me and said that a manager might not be available and that regardless of whether I spoke to a manager I would be charged a $100 cancellation fee. I told her I had no intention of paying a cancellation fee when the company had gotten the details of my service order wrong. I again asked for a manager and was never put through to a manager. She was so incredibly rude that I just then hung up the phone and proceeded to dispute the charge to my credit card and block any further changes to the card from this company.

Approximately 2 hours later, I received 2 emails from Ms. Laguerre reiterating that I would be charged $100 fee if the order was cancelled.  An hour or so after this, I received 3 successive unwanted phone calls from Brandon Scouris berating me for not wanting to engage in conversation about the matter with him.  When I told him after the first call that I did not want to talk to him or anyone else from the company, he called my phone two more times, until finally I had to block the number from my phone.  I believe this company engages in fraudulent activities and intimidation in order to get money from customers and other should be warned.