Complaint Review: National Union Fire Insurance Company

My autistic brother Patrick is this companies lastest victim. I am his older sister and I opened a checking account for him at US Bank so he could save money he recieved from Birthdays, Christmas, ect. All of the correnspondence for this account was supposed to be sent to me and he was never to be contacted. I opened his bank statement, which normally has no transactions, to discover he has $0.24 in his account and that there was a debit for $25.95 within the last few weeks. I have his debit card and his account information, he has no way to access his account on his own. When we went to US Bank, they were no help what so ever. They gave us the phone number to their affiliate and wished us luck.

When I called NUFIC's customer service center and explained to them that Patrick is autistic and my mom has legal gaurdian ship of him and he should have never been contacted in the first place and that I want his policy cancelled and money refunded I was told to write a letter and given an address. I was also told that he was contacted by phone and he agreed to take this policy. When I told them I wanted to hear the phone conversation where he agreed to this, I was told to request it in my letter. When I asked specific questions about how he, who only has used his checking account maybe 10 times in five years was pre-quified, I was told by manager Jimmy Johnson that he was not sure and to ask that in my letter. When I asked for a phone number to speak to a NUFIC sales person I was told they did not have one. My husband then called and ran into the same dead ends as I did. We are now going to go to US Bank and fill out the Federal Regulation form E and we will try to contact a National news affiliates local office. I'm sure they will gobble this story up around Christmas time. It blows my mind especially after reading the stories in this site that this company is able to stay in business. I for do not plan on letting this go. I want this company to be held accountable!