National Van Lines Mountain Moving and Storage (Phoenix) Price change, broken furniture, failure to fullfill agreement Broadview, Illinois
Nightmare move from Phoenix, AZ to Tampa, Fl. On December 15, 2011 Three Gorillas (National Van Lines contractor) certified a gross weight of 11,800 pounds. Thats what we paid $7444.27 for. Mr. Scott J. Goble from Mountain Moving and Storage (the sales person) specifically told me that weighing are federally enforced and fraud free. That serious consequence would be imposed to anyone that messed with these. Now United Van Lines claims that the actual weight is 12240 pounds. And charged me an additional $810. Who is lying? The reweigh issue came about when I inquired Mr. Goble why I wasnt able to witness the first weighing like we agreed to. He blamed Three Gorillas for not following his instructions. Thats the reason I asked for the second weighing. That never happened. United Van Lines didnt fulfill their contractual obligations.
They failed to allow me to witness the weightings. They failed to deliver in the date as scheduled. They failed to allow me to witness the second or audit any weighing. They failed to deliver my goods in the same condition as you received them. Broken bed frames, pictures, furniture, ect. Just dont use them they will milk you out of every penny that they can from you. Mr Goble didn't lift a single finger to help.