National Van Lines Refused to load a King Size Bed because it was not in a box. Other items, i.e., lamps, bibles that were in love seat compartment were removed and left there. Attitude at the moving address was indif Internet
National Van Lines arrived about 5 hours late from my requested pickup time. Their truck broke down twice and they had to borrow another truck from a local agent in Prescott Arizona. They refused to move a king size bed because it was not in a box. Other items maps, bibles that were in a love seat compartment were removed and left. It was apparent that the truck was nearing full capacity since another family items were loaded in the back of the truck trailer.
I used National Van Lines before when I was stationed overseas in the military. Although I have not done a professional move in 26 years, I was very surprised that items were left. I do not have a car so I had little choice in the matter.
1 Updates & Rebuttals
Jorja
Broadview,Illinois,
U.S.A.
Offer of Assistance from National Van Lines
#2UPDATE Employee
Wed, July 11, 2012
I am the Vice President of Quality Assurance at National Van Lines. We are very sorry to learn of your disatisfaction, and would like to assist. Please contact me at your earliest convenience and I will be happy to help.
Jorja Coulter
Vice President Marketing & Quality Assurance
National Van Lines, Inc.
Broadview, IL
(800) 323-1962 ext. 2927
jorja.coulter@nationalvanlines.com