Complaint Review: National Warranty Insurance

I took out a 3rd party insurance policy(Smart Choice2000) on a custom van that I purchased summer of '02. BEFORE purchasing this policy I did a search of the company to see if there had been any claims against the parent company.

I looked on "rip off report" and found no entries. I thought I was in good shape. The policy cost me $1,000 for a 60 month/ 100,000 mile policy. All was good until this June when my alternator went out while I was traveling. We called the 800- number and was told to take it to PEP BOYS to be fixed. I said NO WAY.( do a search on the complaints at PEP BOYS and you will know why I said this) We took the van to a FORD dealer and was told they could fix the van but the insurance company had gone past due on a payment to the plan administrator. that's when I knew I was in trouble.

Several calls later to National Warrenty home office ( don't bother with the 800 number, you can never get someone to pick up) I talked to a claims rep. who told me to fax in the bills and they would cut me a check in 30 days. It is now July 15 and I still don't have a check. I called againt to the same claims rep and she now told me that all the assests of National Warrenty have been frozen by some company in the Virgin Islands.

I asked several more simple questions and she could not answer any. she just kept telling me to go to the web site for more answers. ( WWW. NWIG.com) I did go there and it looks like the company is broke and they will not may out any claims. I am not sure what the holding company from the Virgin Islands has to do with this matter but it looks like an off shore insurance scam to me. which means any one with an policy will have to go to the Virgin Islands to collect your money.

John
LaGrange, Kentucky
U.S.A.