National Wholesale Tools Sold and sent a motor scooter, but after 2 months, still have not received a title or certificate of origin. We have emailed the company 8 times and called as many times and had to leave a message every time. No contact, until finally recently. But they were extremely rude and claimed we never contacted them. Indianola Iowa
We bought a motor scooter for our daughter. We were sent a message in the email that we would shortly receive the paperwork necessary for registering the scooter. After not receiving it, we contacted the company via email and telephone. Of course, no one ever answered the telephone. We always had to leave messages.
We finally called the company that shipped the scooter, which is not the same company. They said if we gave them the VIN number, they would send us a title. However, the title was incomplete as there was no information on the odometer which Washington state requires.
So.....back to square one. We can only get that from the company that sold it. So I wrote an email on behalf of my daughter and threatened to take them to court. Finally, they sent back a rude email asking why we would threaten them when we waited for two months and we never contacted them before! Then they said they needed to know the VIN number. They never asked for the VIN number! You'd think they would know the VIN number to a scooter they sold to us!!!!
Aside from I finally looked at the BBB report! Bad news! They have had 10 complaints in the last 3 years and NEVER responded to the complaints. And their address could never be verified by the BBB. Wish I would have looked there first.
And.... this is a quote from their website that is unnerving!
"Registration Paperwork-
We will email you an invoice and mail you an MSO/MCO (Manufacturers Certificate of Origin). In most states this will be all you need to successfully register your item. We don't collect sales tax for any state except Iowa. Your local DMV will probably wish to collect sales tax when you register. If the paperwork we send will not suffice for your local DMV office, do not place an order. We cannot accept returns based on an inability to register your item."
How does the consumer know the paperwork will not suffice before the item they need to register or the paperwork ever arrives? Lame! I'm hoping when the paperwork arrives, we can still register the scooter. Will update
Kelli
Clarkston, Washington
U.S.A.