Complaint Review: Nationstar Mortgage

I have read complaint after complaint about Nationstar Mortgage. Having become a victim of Nationstar I now believe every word. I, like thousands of others got a bit of damage to my house courtesy of hurricane Sandy. My insurance company was stand up on there share of the burden. My claim was handled efficiently but the check for repairs had to be endorsed by Nationstar. After a day of being shuffled from one office to another, I finally arrived at the Loss Draft Department. They simply told me to send them the check and it would be back to me within days. My repairs had been started so I Expressed Mailed the check and an enclosed Express mail stamped envelope. This would assure that I paid my new creditors with some degree of timeliness. After four days of my check being in the hands of Nationstar, I decided to call. Much to my surprise I was told that the check could not be endorsed until a copy of my insurance estimate was received by Nationstar. I was talking to the same associate that told me simply to send the check. She said rather cavalier that after a few days with the estimate, they would mail my check in my Express Mail envelope. I was shocked and controlled my temper and asked first why was I not told this in the first conversation. There was no answer from the associate. Then I asked why did they need the estimate? No answer. I then asked if they wanted to inspect the completed work? No answer. I thne explained that all of the bull in their "Victims of Sandy" message which repeats constantly  should be changed. Still no comment. I ended the conversation by saying that I am now a victim of Sandy and a victim of Nationstar. I am now on fast forward to refinance my house so that I never have to speak to Nationstar again. It was kind of dejavu to hear a story on the news about the same issue and the same treatment. My only question is why?