Nationstar Mortgage incompetency Lewisville Texas
Due to unforeseen circumstances in which I take full responsibility for my mortgage fell behind several months. I began receiving foreclosure notices from the mortgage company as well as a law firm. I contacted the mortgage company to review my alternatives, I was told that there were no options but to pay the past due mortgage along with a large dollar amount due to the law firm handling the foreclosure. I explained to the mortgage representative that I was able to pay the past due mortgage however the large dollar amount of attorney fees was preventing me from paying the total amount due. She stated she contacted the law office and was informed that the amount she sent and quoted me was the amount the law firm quoted her. I asked her to send me a breakdown of the amount due she sent me a very detailed email outlining the amount total amount due along with deadline to pay to prevent the foreclosure. After raising the money to have my mortgage reinstated I called the mortgage company and spoke with the same representative who informed me the amount she stated still was good and I was to send the certified funds to her. I decided to call the law firm the same day I was to send the reinstatement payment to the mortgage. I was informed by them they were not contacted by the mortgage company regarding the charge that should be added to my reinstated amount. The mortgage company advised me I had to pay $4777.59; the actual amount due per the law firm was $3333.12. The legal fees were only $50 and I was consistently quoted legal fees in the amount of $1502.48. You can imagine how upset I was to learn that I could have possibly lost my home due to the negligence of the mortgage company and their representative. Please help me, was this fraud, was I being scammed, how many families have lost their homes due to this incompetence. I am reaching out to you in hopes that you hear my story and somehow bring right to the wrong that was done to me. I am not looking for any monetary compensation; an acknowledgement of their wrong doing would be fine. Perhaps they should be made to review and revise their reinstatement policies when it comes to their employees.