Complaint Review: NATIONSTAR MORTGAGE

Complaint Description:

URGENT / Problem with Nationstar's handling of my Home Mortgage / Nationstar Causing Serious Financial Hardship / Damage to my Wellbeing.

Please understand this is a serious plea for help as a last resort. I have lived in my modest home with my 96 year old grandmother for over 14 years. . My mortgage has been handed off multiple times; Countrywide, then, Bank of America and now Nationstar of Texas. I have never missed a mortgage payment (until I was basically told by Nationstar that I needed to miss payments to get approved for a modification). I was accepted in to an FHLMC backed modification which is now being denied by Nationstar due to a questionable banking error. They are now rejecting me and moving for foreclosure.

My career and money has been very tight and now my credit is damaged. Nationstar is claiming I have failed the modification trial period but this is untrue. My third trial payment was somehow lost in the cracks and because of this Nationstar is now rejecting all payments and causing me tremendous financial hardship.

They have been misleading, fraudulent and abusive. I have the funds in place to complete the trial and pay the first month of the modification and they are NOT allowing me. They have an extremely overworked boiler room staff and it is impossible to get to any authority within Nationstar. Most of the time you can not get anyone from Nationstar on the phone at all.

I am being forced into a desperate situation of having my grandmother and I tossed out on the street. I have their monthly payments ready and have a modest income, I simply can not cover the large backlog that had developed during the lengthy modification process (5 months of mortgage payments under the old agreement).

On Friday 04/12/2014 I sent a registered over night Cashier's Check to Nationstar's overnight payment box in Dallas, Texas for the third trial payment. I included a letter pleading with them to accept it. I now am asking for someone with authority to have Nationstar do the right thing and have my modification go through as promised. I firmly believe Nationstar has rigged the modification process to fail either through ineptitude, lack of professionalism or to fraudulently create more revenue for them.

Recent HUD statistics place Nationstar as "the worst" major non-performer in providing mortgage modifications (HUD Report of Dec 31, 2013).

In some cases customers have voiced on-line that Nationstar is guilty of racketeering in that it appears to be  a broad based effort to purposefully mislead customers for Nationstar's advantage.  I am not sure if this is far from the truth. I know for a fact that Nationstar has forced me into an extremely difficult financial situation while also destroying my wellbeing.

Please Help! I urgently invite any and all options to help with a less painful outcome.

Thank you for reading.