Complaint Review: Nationwide Audit Group

 They contacted me by phone around October of 2012. Brian James was my case manager at the time and stated he could reduce my monthly mortgage payment and possibly get rid of my second mortgage with Wells Fargo. At no time during our conversation during the first couple of months did Brian James state they only did audit checks! He also stated my workout should be completed sometime in March of 2013. We are now into the month of March of 2014 and they have stopped all contact with me. The last contact I had with Brian James was in August of 2013 telling me he was no longer the case manager assigned to my case and that I would have to speak with Sabrina Ross with any questions or concerns. She was part of the loss mitigation team. Sabrina Ross would not respond to any of my emails except to confirm she received documents (she finally stopped doing that also). She would not answer any question about who I needed to talk to about my workout but kept asking for bank statements. I asked her numerous times to contact me but she stated she was always in the field. She stopped responding to my emails all together in November of 2013! When I did get a response from Sabrina Ross, she stated I would have to speak to the case manager assigned to my file. Again, I tried to explain that I no longer had a case manager assigned to my workout! When I did have contact with Sabrina she assured me in her email responses that I would get a modification. I saved all emails!! Resolution Sought: I would like a refund of the $1500 dollars I paid them! I never saw the audit that they were supposed to provide. I have tried to contact them since the beginning of November with no success. I have left numerous emails and voicemails with their company and they have stopped all contact with me!!!