Complaint Review: Nationwide Auto World

I went to Nationwide to purchase my 2001 Nissan Frontier. This was my first actual purchase of a vehicle. We were there for about 4 hours and finally left with the truck and a crappy monthly payment. Everything was going fine. Then they called me almost a month later saying that the guy who did my financing screwed up (apparently it didn't go through)and they fired him and that I needed to come in and have the papers rewritten. Keep in mind this is my first car-buying experience.

I went up there (about a 45 min drive from my house)at around 7pm and didn't even get seen till 9:30 (they closed at 9)and the new guy who wrote it up changed the price of the truck and refused to lower it to the price I had on the original contract. I know I should have handed them the keys and tell them to f**k off, but it was late and I didn't really know the area.

So I signed the contract and dealt with the higher payments. THEN, when my husband crashed the truck and it was totaled out by my insurance company, I went through the normal steps and cancelled my extended warranty (which came back to Nationwide)and my GAP insurance sent Nationwide a check for the cancellation. Both of these checks were supposed to be sent to my finance company to payoff the vehicle.

It's now almost 2 months since Nationwide received the extended warranty check and a month since they got the GAP check. Neither of which has been sent to my finance company. I recommend that anyone shopping for a car skips over those dumb ads for Nationwide and find a dealership that actually cares about their customers.

Melinda
Ellicott City, Maryland
U.S.A.