Complaint Review: Nationwide Automotive

In May of last year, I got a phone call from this company regarding extending the warranty for the vehicle I was in at the time. I initially declined, but due to the high pressure sales tactics, i finally gave them my information and an okay to go with it. I called back the following month, explaining i had not received the packet explaining the services. In July, I was called as a follow up to the packet being sent.

I stated our finances were in a shambles and we really could not afford any extra expenses. The representative lowered the monthly payment and extended the due date to August, stating he would call back in three weeks to answer any questions I may have and to make sure I was a go with the program. I asked multiple times if my account would be debited, to which he replied no, no, no it wouldn't be debited without my okay the following phone call.

Due to financial, medical and mental health issues, I dropped the ball and did not follow up, totally forgetting about the conversation. Needless to say, I never received that call back and my account began to be billed monthly, unbeknownst to me, since I was no longer in charge of our family budget. The car in question had been totalled for months at this point.

In January of 2019, I returned to tending our budget. I made some changes to our account and, in February, noticed a check deducted from my account I did not recognize. I called and found out it was this company and that, in total, they've debited over $700 from my account since August 2018! They plan to cut me a check for $200 some odd dollars on March 4th and claim that is all I will get.

The lady I dealt with first about this, Diane LeMay, was rude. When I followed up this morning and asked for a manager, she gave me a "customer service agent," probably equal in status to her, no doubt the guy in the next cubicle. I'll be getting an attorney for this and will be contacting any and all relevant agencies.