Complaint Review: Nationwide Connections - OAN Services

A charge appeared on my phone bill from OAN Services for a "collect call" received from a number and city I have never heard of before. In fact, on the day we were supposed to have received the call, we were away from home.

When I contested the charge from my phone company, they told me I had to contact the service and contest the charge with them. I attempted to call them on the number listed on the bill, but was placed on hold for several minutes listening to the recorded music. A pre-recorded message came on periodically to say that "customer service representatives are busy helping other customers, stay on the line or you will only delay the response".

This is obviously a scam and the phone company needs to be more proactive in accepting charges from other companies when they are obviously involved in some type of scam.

Doug
Greer, South Carolina
U.S.A.