Complaint Review: Nationwide Home Warranty

Purchased 1-year warranty 5/08. In 4/09 I noticed the amount of $388 pending in bank account, charged by Nationwide without notifying me in any way or receiving my authorization. I called and told them I had no wish to continue policy and wanted a refund. The rep, Michael Peterson, said he would give me a refund.

Weeks later, no refund. Called Nationwide: the rep who took the phone was aggressively rude, purposely interrupting me and speaking over me each time I spoke. He would not give his name (may have been Peterson all along) and would not transfer me to a real supervisor. He said he would not give me a refund and hung up on me. This amounts to theft.

They lied to my bank, saying I didn't request cancellation within their 3-day period. In fact, I called the very 1st day the charge was 'pending'. In the following weeks, they purposely disconnected my calls repeatedly and placed me on "endless hold." Eventually, one of their reps said I could fax in a statement saying I wished to cancel and accept their $50 cancellation fee and they would refund within 10 days. Due to my emotional exhaustion, I agreed. A month later, no refund and no answers from Nationwide. This company is much more a criminal organization than a reputable business.

Jarrod
Phoenix, Arizona
U.S.A.