Complaint Review: Nationwide Insurance Company

This goes back to around Aug-2008, my stepson was hit by a Nationwide Customer,after the exchange of Ins. information and the police having my stepson call our Ins.Co the young man that hit him was not made to call Natiowide, so the next day our Ins. Co was out access the damage, so after numerous call to Nationwide they say they have no record of an accident. After my husband fixed the car and resold it to buy his son another car because he could not walk to college. I called Natiowide back and spoke with a young lady whos attitude was very bad, she told me that since the car had been repaired an sold that it would have to before the board.

I said even though he waited 2 mts to turn it in we still have to wait ,and she again was very rude and said ''thats what I said''.

Not knowing that the folder with the information and pictures would be ''missed placed'' or put in the filing cabinet for no one to see. So in Jan.2009 I was tired of playing with Nationwide after thinking that my husband had lost around $2000.00 on a car that was torn up by the people that say ''Nationwide Is On You Side'' te more I thouhght about it the madder I became, so I filed a customer complaint with Nationwide and within 2 days a rep contacted me and then we received a phone call it was from the youngs lady that put our folder in the filing cabinet it was her boss and she told me that she was very sorry and got the folder out, so after 6 to 7 mts we finally received our payment, but they jsut wanted to give salvage for it and my husband told them it was not salvage before there customer hit it. Then they send the check to my stepson and the car and insurance is in our car dealership name, trying to cause more trouble. But it didnt work,

Just beware if you get hit by some one that has Nationwide for there insurance coverage.

Drummer girl
Ellenboro, North Carolina
U.S.A.