Complaint Review: Nationwide Moving Services

I contacted Nationwide Moving Services in March of 2009 for a quote for a move from South Florida to Tennessee. Was given a quote and contract by Lisa, who assured me that Nationwide had and utilited their own trucks and drivers, which was one of the main reasons that I contracted with them.

Come moving day my eyes were opened to the lies quickly, they had contracted with USA Relocation, run by Bobby and/or Jasmine, who I have tried and failed to find as being a Licensed or Registered Company, and conduct their business by cell phone.

USA Relocations truck "Broke Down" and Bobby contracted ABC Moving and Storage of Miami, FL, they finally showed up to load a day and a half late, upon finishing loading our belonging, we were requested to follow them to the weigh station, where we found out that our contracted rate had increased by .28 cents per pound, we were asked to put down additional monies for deposit. Upon speaking with Emily of Nationwide I was assured she would take care to this and I would not be charged any more than the .22 cents per pound that I had contracted for. Three weeks later when the furniture was delivered I was left scrambling to come up with an additional $1120.00 before they would unload, not an easy thing to accompish on Good Friday.

Several items were damaged such as TV's, Bedroom Suits, and boxes of our personnel belonging had been gone through which resulted in stolden items such as shoes, hair trimmers, comforter sets, etc. as of this date I have filed a claim with Anthem coming to no response.

About two weeks later Emily called and said she had gotten a refund approved and we should receive a check in about 10 days, another lie!

I filed a complaint at that time with the BBB which I received a response stating again that they would refund me $1100.00, yet again lie.

I have never dealt with such unprofessional people who have an art for lying to make a profit.