Nationwide Moving, USA Relocation Nationwide & USA Relocation damaged tons and raised the "locked" quote over $2000!! Kaufman Texas
I called and got quotes in Dec for a move frm FL to NC.Nationwide was very cheap and I felt comfortable with the agent so I went with them.They also said my cost would'nt exceed the quote..BIG LIE!!
They first took a $830 dep before the move which was scheduled for MON, Jan 5th..They gave me a window from 8am-12pm. They finally got there at 3:30p.m. They said it would be about 5-6 hrs to load..It was over 8hrs.. I then was told we were over 2000lbs over our quote and would owe over $2000 more at the end of the move!!
I was told I would have my things in NC the next day after 3p.m...Didnt get it til WED the 7th at 10a.m. Then they showed up a guy short so they took til well after dark to unload. I talked to a Bobby from USA and told him I was very unhappy and felt they should be reported to the BBB. He then hung up and won't answer my calls.
If thats not enough they damaged ea piece of our Master Bedroom Furniture..Not sm damages either! Our armoire for example has 2 corners taken off, gashes in our dresser, headbord etc. They didnt wrap our sectional couch and its filthy along with a white chenile rocker. I have filed a claim for damages which is a 90 day process, but I am already getting the run around from Brandi @ Nationwide. DON'T USE THESE BACK WOODS COMPANIES!!!!
Angry customer!!
hope mills, North Carolina
U.S.A.
5 Updates & Rebuttals
Angry customer!!
hope mills,North Carolina,
U.S.A.
UPDATE!THEY WANT TO GIVE ME $180 FOR ALL DAMAGES...ITS $450 to fix
#6Author of original report
Mon, February 02, 2009
I was contacted by Emily @ Nationwide and she is nice. I was offered $180 for ALL my damages @ 60 cents/lb. Anthem Claims is trying to say my 7ft Armoire,a 9 drawer dresser, a King, Massive Head/footboard is a total of 300lbs! They are nuts..Its common sense that pieces like that weigh lots more than that..The Armoire alone weighs more than that!!Brandi said she would go directly to USA Relocation to see if they will pay the difference to fix the items, but he of course said NO.I am getting the run around once again.I will most likely have to pay almost$300 out of MY pocket....I understand its 60 cents a pound, but these items are WAYYY over that...This is a joke!!!
Itsmeagain
Santa Clara,California,
U.S.A.
GREAT JOB!!!!
#6Consumer Comment
Fri, January 30, 2009
Congratulations on going with the "cheapest" company you could find. After reading thorugh so many rip-off report complaints I can't help but notice that most of them say something to the effect of "I decided to go with the cheapest quote" which is why you are in the position that you are in now. I quote many of these very same people and hear it every day. People, wake up....Cheapest is not the best when it comes to moving all of your lifelong possesions. In the end, you pay more than the most expensive quote. Don't cry and whine about it now, you were told this by many other companies and in the process of trying to "save a buck" you spent more in the long-run and now you have the nerve to complain about it?
Itsmeagain
Santa Clara,California,
U.S.A.
GREAT JOB!!!!
#6Consumer Comment
Fri, January 30, 2009
Congratulations on going with the "cheapest" company you could find. After reading thorugh so many rip-off report complaints I can't help but notice that most of them say something to the effect of "I decided to go with the cheapest quote" which is why you are in the position that you are in now. I quote many of these very same people and hear it every day. People, wake up....Cheapest is not the best when it comes to moving all of your lifelong possesions. In the end, you pay more than the most expensive quote. Don't cry and whine about it now, you were told this by many other companies and in the process of trying to "save a buck" you spent more in the long-run and now you have the nerve to complain about it?
Itsmeagain
Santa Clara,California,
U.S.A.
GREAT JOB!!!!
#6Consumer Comment
Fri, January 30, 2009
Congratulations on going with the "cheapest" company you could find. After reading thorugh so many rip-off report complaints I can't help but notice that most of them say something to the effect of "I decided to go with the cheapest quote" which is why you are in the position that you are in now. I quote many of these very same people and hear it every day. People, wake up....Cheapest is not the best when it comes to moving all of your lifelong possesions. In the end, you pay more than the most expensive quote. Don't cry and whine about it now, you were told this by many other companies and in the process of trying to "save a buck" you spent more in the long-run and now you have the nerve to complain about it?
Emily W/ Nationwide Moving Services
Kaufman,Texas,
U.S.A.
NATIONWIDE MOVING SERVICES APPOLOGIZES FOR YOUR UNHAPPY RELOCATION....
#6UPDATE Employee
Tue, January 27, 2009
Unlike the other moving companies, we are not on here to tell 'our side' of the story. We do not want to argue or put down a customer who is angry enough to go on the internet and file a report about our company. That is our fault as a company if we let it get to that point. However we do want to rectify the situation with you, and the way that we go about that with quality service is through Athem Claims Management. Please contact them or our customer service so that we will have a chance to make the situation right.
Anthem Claim Management
2351 W. Memorial Court
Anthem, AZ 85086
1-866-551-5998
Nationwide Moving Services LLC
1-866-441-5161
Kaufman, Texas