Complaint Review: Nationwide Reader Service

This weekend, I began receiving phone calls with the caller ID showing "Witheld" or "Unknown," dispite being on the National No-Call lists.

When I would answer them, many would immediately hang up, but some would ask for my disabled son by name. Most, when I said he wasn't available (intending to get more information about who was calling) would hang up.

Today, the caller asked for my son by name, and again I said he wasn't available. They identified themselves as NRS, and they were calling with a special offer for holders of major credit cards.

I stopped the caller, explained that we were having some very serious problems, and that I needed to speak to a supervisor. After 30 minutes, Brooke came on the line. I explained that my disabled minor son did not have access to the internet, and that I needed to know how they had gotten my number.

She said they get their numbers through a brokerage firm, but did not have the contact information for that firm so I could file complaints against them. I explained that this was a very dangerous situation for my son, and that I needed to track down the source of this information for his safety.

I asked for NRS's home office contact information, phone number, address, whatever she could give me.

She responded "I've placed this number on OUR no-call list, so you will not be receiving calls from us again."

I again asked for her supervisor, the main office number, or a mailing address. And she repeated: "I've placed this number on OUR no-call list, so you will not be receiving calls from us again."

And then she hung up on me.