Nationwide Relocation Services Forced to leave behind valuable possessions due to mover's overpacking previous pickups. Margate, Florida
Movers (Relo Van Lines) arrived at our home without enough room in the truck and attached trailer to load our possessions due to overloading two prior pickups. Calls to Nationwide offered no help. Movers left us with a considerable amount of our possessions. After renting a UHaul and packing it ourselves with what would fit, we were forced to leave many of our furnishings behind, including a wicker set, bistro set,kitchen set, vacuum, several indoor and outdoor chairs, yard ornaments, a hutch, bicycles and more. After filing a complaint with the moving company in September of 2011, we still have not received any satisfaction or even response,even though I have consistently been in contact with the claims department with documentation. We value our loss at approximately $4900.00.
Maureen, Palm Coast, FL
1 Updates & Rebuttals
Nationwide Relocation Services
Florida,United States of America
COMPANY RESPONSE
#2REBUTTAL Owner of company
Wed, March 07, 2012
Dear Ms. O'Connor:
Nationwide Relocation Services takes pride in ensuring all our moves are performed successfully and the best possible service is provided, however, due to the vast amount of moves we service, sometimes we fall short of this goal and we regret that unfortunately this was the case for you. We regret hearing of your unpleasan moving experience and the issues which occurred in the process of your relocation and the inconveniences caused to your moving plans.
Our company does not believe in misleading our customers or misrepresenting our services and we stand behind this 100%. We notice since your posting there has been communication between you, our valued customer and our office in regards to addressing your issues and concerns. Our records indicate that arrangements are being made which will assist in resolving your current disputes. We feel that our customers deserve optimal service, and we wish to extend our sincere apologies that you did not feel accommodated. We appreciate your business and the chance to address your concerns. Please feel free to contact our office in regards to this response at 1-888-219-7171.
Thank you.
Sincerely,
Nationwide Relocation Services.