Nationwide Remanufacturing On 10-4-12 talked to representive, they had a transmission for our BMW that they would rebuild and ship @ a cost of $1590.00 which we paid that day. Did not receive trans.2 months later,company called Austin, Texas
This is a report on Nationwide Remanufacturing Automotive Powertrain Remanufacturing. On 10-4-12 we made a call to this company looking for a transmission for a 2001 BMW. They said they had one and would rebuil it and ship it to us within 2 weeks. After 3 weeks we started calling and was told it had been shipped, after 2 more weeks of waiting we called again and no one would return our calls.
At 2 months we were called and said they saw why we had returned the transmission as it was broken. We had never seen it, it had not been delivered to us.
The company then asked that we ship them our transmission at their cost and they would rebuild it. No problem, it was shipped in December the very next day after call. We received transmission in January which was missing the shifter and netural safty switch which was on the transmission when it was sent. We called and company sent the wiring of the shifter, we called back, they said they would send the rest of the parts the next day. It has now been 5 weeks, they will not answer our calls or return them. We would like our transmission parts returned so that we can fix the car or money back.
1 Updates & Rebuttals
James
United States of AmericaCustomer Has Been Taken Care Of
#2UPDATE Employee
Fri, February 22, 2013
I am a manager of NWR. I was informed about this customer and I am handling the problem of the missing parts.
I would like to address a few issues in the post.
#1. This customer has a very rare BMW transmission produced only 1/2 of a year by BMW. We have a limited supply
of this transmission and when the carrier damaged the stock unit the only two options we had were to refund the order, or ship in the customers transmission, the customer was gracious enough to let us ship in the transmission.
#2. Our normal build process is taking in cores and tearing them down to "bare bones" extra parts are tossed in
the recycle bin and thrown out. This customer left these extra parts on the transmission not knowing to remove them. Our build team treated the extra parts as normal and tossed them out.
#3. We have shipped once UPS at the customers request the missing items, apparently the missing items on the first
shipment were not the total of what was left on the unit to be discovered by the customer after the transmission install continued.
#4. We log all calls incoming and outgoing to our facility. The only calls I can find unreturned to this customer
were ones left that said "hi this is _____ ________, please call me back". We have several people who answer the phone and when a message with just a name and no phone number is received we usually search the invoice list for the customer and call back the customer via the number on the invoice. This customer ordered the transmission under a different name
and with several customers with his surname and not a matching first name they did not know who to call back.
#5. I had tried to contact this customer via email and phone twice to get this problem resolved before me and the customer were actually able to get together via email.
#6 I would like to personally apologize to this customer if he feels that he has not received the service he should have
and I will make sure anything else he needs in the future will be handled quickly.