Complaint Review: Nationwide Transport Services LLC

I highly recommend finding another broker. This company has no idea what they are doing and they fail to do their job consistently. At the very least, refuse to work with ADAM.

We are a carrier. We were going to take a load (empty trailer) from MN to CA. When we arrived to pick up the trailer, it was not DOT compliant. I called Adam so he could inform their customer and see what they wanted us to do. Adam asked me if I had called the customer. He said that he didn't know what to do and that we needed to deal with the customer. I have NEVER had a broker tell me to deal with the customer directly. That is the broker's job and I told him so. I asked him to get ahold of the customer and find out what their customer wanted.

Toward the end of the day, after sitting and waiting for hours, I called Adam back. He had not called the customer and still had no idea what to do. I told him that we can't take this load. We can't move it, not even to a storage facility or trailer repair shop. It's illegal. He proceeded to say, "well, I don't know what to do. Either you can take it tomorrow or I can send you the paperwork to refuse the load." I told him to send me the paperwork. I waited for 3-4 days and never received the paperwork. I emailed him and refused the load as well as sent the inspection report.

We still have never heard from him. He's a horrible broker. He knows nothing and does nothing. He refuses to do his job.

We will never work with this company again.