Complaint Review: Natural Retreats

Sunset Serenity is anything but.  You cannot see sunsets because there are houses crammed all around.  Hot tub worked ok during the few hours in the week it didn’t rain (in the sunshine state haha.)  During our stay the air conditioning didn’t work for two days including when we arrived.  Garbage disposal didn’t work.  Cable didn’t work for three days.  Drawers fell out on your feet when opening.  Grab handle in bathroom loose.  Everything ratty and dirty and gross.  Pool had dead snails and dead animals and debris.   It rained and the carpet (yes carpet) on the outdoor upper deck was soaked and gross.  I wouldn’t go on that deck anyway, the posts supporting it appear to be rotten.  Dogs had chewed door frames.  Furnished with old junk from goodwill, you could tell by the prices written on everything.  We called natural retreats numerous times to fix and every time they acted like it was our fault and we were annoying them.  Half the stuff never did get fixed and we spent most of the week either on the phone with Natural Retreats or having maintenance people in and out of our personal space.  Oh did I mention this was supposed to be our vacation?  Natural retreats offered us 10% off our next booking in return for all the hassle.  Just made the whole experience even worse.  What with the hurricanes, rain, garbage beach shacks, and shoddy unprofessional businesses, we won’t be doing Florida for a vacation and I suggest you find someplace else, too.