Natural Source Store Rif-off South Beach Teeth Whitening Trial Davie Florida
I responded to a free trial for a teeth whiting product for $6.95. I did not see anything about canceling in 14 days or I would continue to get product and be charged.
More product came in a couple of days later (before I had finished the trial), and my credit card was charged another $79.99. I called Natural Source and was told there was nothing I could do because I didn't call within the 14 days.
I have their invoices and nowhere does it say anything about that. I have not opened the product but they told me I could not return it for a refund.
Edgard
Andover, Massachusetts
U.S.A.
3 Updates & Rebuttals
Natural Source Store
Davie,Florida,
U.S.A.
Shipping Issues
#4UPDATE Employee
Fri, April 24, 2009
We would like you to know that we have read your complaint and appreciate your feedback. We have had an overwhelming response to our products and have been back ordered on some products which have caused them to be shipped late. We have taken steps to rectify all of these issues and, as of this writing, all orders are being shipped within 48 hours. We would be more than happy to help you with your situation and would appreciate the opportunity to speak to you further about it. Our Executive Response Department at our corporate office is dedicated to addressing any customer issues that may have resulted from these issues. Please contact our Executive Response Department at 954-318-4707 during normal business hours (Monday Friday, 9:00AM 5:00 PM) so that we may be of further assistance.
Thank you for choosing Natural Source Store,
Sincerely,
Tomer Sela, VP
Executive Response Department
Natural Source Store, LLC
Natural Source Store
Davie,Florida,
U.S.A.
Shipping Issues
#4UPDATE Employee
Fri, April 24, 2009
We would like you to know that we have read your complaint and appreciate your feedback. We have had an overwhelming response to our products and have been back ordered on some products which have caused them to be shipped late. We have taken steps to rectify all of these issues and, as of this writing, all orders are being shipped within 48 hours. We would be more than happy to help you with your situation and would appreciate the opportunity to speak to you further about it. Our Executive Response Department at our corporate office is dedicated to addressing any customer issues that may have resulted from these issues. Please contact our Executive Response Department at 954-318-4707 during normal business hours (Monday Friday, 9:00AM 5:00 PM) so that we may be of further assistance.
Thank you for choosing Natural Source Store,
Sincerely,
Tomer Sela, VP
Executive Response Department
Natural Source Store, LLC
Natural Source Store
Davie,Florida,
U.S.A.
Shipping Issues
#4UPDATE Employee
Fri, April 24, 2009
We would like you to know that we have read your complaint and appreciate your feedback. We have had an overwhelming response to our products and have been back ordered on some products which have caused them to be shipped late. We have taken steps to rectify all of these issues and, as of this writing, all orders are being shipped within 48 hours. We would be more than happy to help you with your situation and would appreciate the opportunity to speak to you further about it. Our Executive Response Department at our corporate office is dedicated to addressing any customer issues that may have resulted from these issues. Please contact our Executive Response Department at 954-318-4707 during normal business hours (Monday Friday, 9:00AM 5:00 PM) so that we may be of further assistance.
Thank you for choosing Natural Source Store,
Sincerely,
Tomer Sela, VP
Executive Response Department
Natural Source Store, LLC