Complaint Review: Natural Source Store - South Beach Smile Trial

In the month of December while on line I saw a advertisement for a tooth product that would help with the whiting of teeth and the ad said if $1.00 shipping and handling was paid you would recieve a sample tube of tooth whiting tooth paste that could or would help whiten your teeth.I did order the tube ,but after some careful thought and reconsideration I immediately call back and cacel the order,this was on December 18,2009.the cancellation was taken by a young lady name Cheryl and I was assured the order was cancelled and given a confirmation number for the cancellation. The next day a man called to verify the order and I told him the order had been cancelled and I didn't want the product.I should have known something was wrong then because for the next 2 days I received bacl to back phone calls from the natural source store about confirming the order and continued to tell thim that the order had been cancelled and was then told I couldn't the order because it was to late.This really made me very furious because I began to sense I was about to be ripped off, and sure enoughI did.Starting on Dec. 18,2009 monies was being deducted from my debit card at random.Dec.18,2009$1.00,Dec.31,$78.95,Dec.31,again $1.00 in Jan.2010 on 2 occasions$1.00 and agin in Jan.$.95 cents was taken.This ladies and gentlemen all without my authorization.After many weeks of calling the natural source store and leaving my name and number I never received any call backs from any one at natural source store. I then contacted my card holder a dispute claim was filed,after which I received a call from Robbie Depathy who after a very long and very rude,unprofessional conversation from this so called Senior Customer Service Consulant,who by the way needs a lot,a whole lot of customer service training on how to treat and talk to customer and not be rude to customers.I was told I authorized and received this merchandise and that was the end of that and NO REFUND of my monies would be given and very rudely hung  up the phone.

I still to this day Jan 28,2010 have not authorized, ordered nor received any thing from this company but nasty,very rude and unprofessional service.I have been reading some of the report that have been made concerning this company and they must really have some pull somewhere to have and still be allowed to commit this much fraud,on line fraud,theft from peoples credit accounts,mail fraud and still be allowed to continue to operate so openly and dishonestly.The owners must reall be low class citizens or are definitely greasing somebodies pockets in high places.I will continue to try and get my monies back(all this theivery for $82.00) because for a honest working man,$82.00 is a lot of money,by for a big time crook who runs a crooked company it's says a lot about him and the people that work for him.I wonder sometimes is there still any hope in this country or this world for that matter,for the small time working man,I know there is because I know there is still a GOD,and people like you and the people that work for you lets me know the devil is still busy.I bet you're not big enough to answer or contact me concerning this matter or any one else.Remember every dog has his or her DAY and some have 2,your day is colser than you think,

 

EDitor's Suggestions on how to get your money back!

HERE IS WHAT RIP-OFF REPORT SUGGESTS YOU DO:

Go to your bank within 60 days of the charge, or as soon as you know about the charge, don't delay, and tell them that there has been fraudulent activity within your account. Explain that you wish to file a dispute, and demand that they assist you in accordance with Federal Regulation E.

According to the majority of victims interviewed by Rip-off Report, those who immediately called their banks to dispute the charges did not get very far. Many victims got the following responses from their banks: we could not do anything for you or you waited too long; it has been more than 60 days.

If the bank is says that you have waited too long, explain to them how you called their 800 number as soon as the charges were found, and were told by the bank that nothing could be done. Remind the bank that they failed to assist you properly at the 800 #, and instead, provided you with an inadequate explanation of your right to dispute. Tell the bank that it's their fault time has expired, and since they gave you the wrong info to begin with, they will just have to deal with it, take the loss and reverse the charges.

Tell them the truth; this was unauthorized and your account was NOT to be charged! Keep emphasizing how you never authorized anything! Direct them to the hundreds of victims reports that were filed on Rip-off Report.com. And if you're at the bank, walk them over to their computer and make them go to this site! If you are on the phone with them, tell them you will wait while they access this site! Either way, be persistent!

DO NOT TAKE NO FOR AN ANSWER!

Let them know nicely, that you were advised to Report them (the Bank) and this situation to the Banking Commission in your state. Since each state has a different name for the agency/controller over banks, find that name before you call or get to the bank so you can throw it in their face. The more knowledgeable you appear to be, the further you will get.

And just continue to demand the Federal Regulation E form! The bank CAN, MUST and WILL reverse the charge! But, you must be persistent; ask to speak to the supervisor or the area manager for all the branches in the state.

Let the bank personnel know you are meeting with the media later in the day, that you would much rather they do the right thing (as most other banks have) by looking at the complaints and immediately reversing the charge(s) to your account; no matter how long ago it was. Be sure to call the Media if necessary so you are telling the truth.

If you have to, be loud (but nice) in front of other customers. If you are just calling by phone, the above tactics should still work. The bank can easily fax or mail to you the Federal Regulation E dispute form.

CHARGES TO YOUR CREDIT CARD

If the charge was to your credit card (not debit card, check card, or checking account), contact the credit card company as soon as possible to request a dispute form. Consumers usually have a little longer to dispute fraudulent credit card charges (up to 6 months), but it is better to act right away. In this type of situation, credit card disputes are usually successful since fraudulent companies often won't contest the disputed charge. In rare cases, credit card companies will review disputes, but refuse to reverse the charges. If this occurs, complain to a manager and let them know you will be filing a report here.

Remember Don't let them get away with it! Make sure they make the Rip-off Report .. The more Reports filed on a Company or individual, the more likely it is that the authorities, media and attorneys will want to take action.

And good luck Let us know how you do!

ED Magedson Founder RipoffReport.com Author of www.ripoffrevenge.com

Rip-off Report PO Box 310, Tempe, Arizona 85280