Natures-ACAI Free Trial Scam Las Vegas NV Internet offer for $1.99 trial - Never received trial pack, CHARAGED $79.96! Repeatedly disconnected when attempting to contact. Las Vegas Nevada
The whole program is a scam. I ordered a trial pack of ACAI from another company on line. A pop-up asked for additional information. I received a trial pack from Company A, read the ingredients, contacted Company A and canceled without difficulty. Then my account is debited $1.99 and $79.96 by Natures-ACAI.com; a company I DID NOT directly order from. I never received a "trail" offer from Natures. I called the number associated with the charge on my bank statement and was hung up on 3 times. I called again only to be told they couldn't hear me. I was informed they were "sorry" but they could not refund my money. I don't know how they got my information, I never ordered from Natures-ACAI, I never received the product and I am out a total of $81.95 STAY AWAY FROM THIS COMPANY!!
C. peterson
Novi, Michigan
U.S.A.
1 Updates & Rebuttals
Company Employee
Indianapolis,Indiana,
U.S.A.
Problem Resolution
#2UPDATE Employee
Thu, March 12, 2009
Valued Customer,
On behalf of Nature's Acai Berry, I would like to apologize for any problems or concerns you may have had during the shipping of your order. Thousands of orders are received every day and our agents do their best to ensure that all mailing addresses have been properly entered, but occasionally a mistake might be made. For this issue, we apologize. Feel free to contact our customer service representatives at the listed number (1-800-983-7968). Our agents will be more than happy to look up your order and verify that the address has been entered correctly and then reship you our fat-burning Nature's Acai Berry Supplement. They will also be able to extend your trial period! Your satisfaction is our number one concern. We hope to hear from you soon to resolve any outstanding issues. Have a great day!