Natures ACAI Natures ACAI And General Health fraud Tucson Arizona
Ordered trial-sized "free" (less S&H) pills from both companies. I was charged for the S&H and then started getting charged $79 and $89 on my debit card for more pills! I called both companies and they refuse to refund any of my money and stated there was some fine print on the website that said you had 14 days to cancel any further charges. I even canceled my debit card and still got charged AFTER I canceled my card!! They refuse do take back the unopened pills (which I still haven't received) and will not do anything for me. I am disputing the charges through my bank as fraud! Stay away from these companies. It's a rip off!!
Julie
Fremont, Nebraska
U.S.A.
1 Updates & Rebuttals
Company Employee
Indianapolis,Indiana,
U.S.A.
Problem Resolution
#2UPDATE Employee
Thu, March 12, 2009
Julie,
On behalf of Nature's Acai Berry, I would like to apologize for any miscommunication of the nature of our risk free trial offer of the acai berry supplement. With so many health benefits, including increasing energy, burning fat, and reducing the signs of aging, the company and its affiliates offers an amazing product! All of the terms are fully disclosed to any and all of our valued customers and thus customers, for whom satisfaction is assumed, agree to a continued membership upon sign-up. This elite membership includes the automatic shipping and billing of your new supply of Nature's Acai Berry to save you the inconvenience of having to reorder by phone! If you have since changed your mind, remember that you have the option of canceling your orders at any time by contacting our helpful customer service representatives at the number listed on our site (1-800-983-7968). Furthermore, if it is simply delivery issues that you are having problems with, you can call that same customer service number and they can verify your address and reship your product to you immediately. I hope this helps you to resolve the current problem. Your satisfaction is our number one concern, so feel free to contact us to resolve any future issues. Thank you and have a great day!