Complaint Review: Natuzzi Americas

Purchased a brand new Natuzzi Leather chair. The chair was hardly ever used. When the chair was used it was used "under normal household use and conditions".
The chair is not even two years old - The chair is now broken. The pins of the headrest broke away from the frame which I believe is the result of a faulty frame and shoddy craftsmanship combined with the use of low quality soft pine species wood as well as the use of cheap metal staples in construction.

There is also a problem with the foam padding used in the construction - underneath the leather on both arm rests of the chair the padding has shifted underneath causing the leather to lay directly on top of the wooden frame and looks very unsightly, and makes the chair uncomfortable to sit in.

This is not something one would expect to see from a high end Italian Leather Furniture Manufacturer as Natuzzi claims to
be.

Natuzzi is giving me the run around - they will not replace the chair and they tell me they will not repair the chair because the chair was not subject to "normal household use" , which is a complete lie. This chair is covered under Natuzzi's 10 year warranty for the frame. I have all my original sales receipts.

Just wondering how many other people out there have had a bad experience with Natuzzi Leather Furniture.

Heidi
MDTN, New York
U.S.A.