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Nauset Beach Club - Wont Honor Gift Certificate Would not honor valid gift certificate - Rude and agressive Orleans Massachusetts
I went to a fundraiser for a charity locally to help support a great cause. At the auction, I purchased a weeks stay in Brewster, MA along with a gift card to Nauset Beach Club. The night before we went to this resturant which is open shortened hours (5-10 Wednesday-Sun) My wife and I decided that taking our twin 13 month old boys there would be a mistake given it is their witching hour by the time the resturant opens.
On Wednesday night (the night before we departed) I called and asked to order food and have it wrapped up and taken to go. This is where things got ugly. The owner asked me "where i had the nerve to think that he honored takeout." Then proceeded to tell me that his food did not travel well. I thought to myself, does it get carsick?
In any case I tried to be nice and explain to him in two different ways why we could not bring in our boys. It would not have been an enjoyable experience for the other customers or my wife and I. He said, "Find a time to come with your wife and leave the children" Frustrated I said, the only option is for me and my family to sit in his dining room and let the kids lose it preparing for bed time. He HUNG UP!
I drove to the place after the boys were down for bed, and tried to reason with him. At that time he was rude and kept pushing back. I gave him 4 opportunities to make it right and get creative. He chose not to. I said I would be writing reviews to let people know about our experience and he crinkled up the certificate, pushed it into my chest and told me to "get the F*** out of his resturant" We exhanged words, (I admittedly should not have raised my voice, but didnt care at that point.
I left and here we are. Think twice before going to this resturant. He is a fraud. His accent isnt even real. He lost it when he lost his temper.