Complaint Review: Navy Federal Credit union

Navy Federal refuse to help me  after they report a 30 days late fee. on my credit report i wasnt able to buy my house.  they report 30 days late on a credit card i never activate it and never use. on a credit card that i told them to close. and yet the report balance of 12$ dollars made my fico score drop 100points and that devasted it us we had already start a house search and was turn down becasue of this my dissapointment is beyond mad

NAVY FEDERAL  I WORK AND GIVE MY LIFE FOR THIS COUNTRY

AND YOUR NOT ABLE TO DELETE A 30 DAYS LATE FEE WHEN I WAS NOT EVEN HOME FOR SOMETHING IT WAS NEVER ACTIVATE IT OR USE   SHAME SHAME SHAME ON YOU FOR MAKING MY LIFE MISERABLE THIS IS WHY YOU GUYS DO  FOR OUR SERVICE AS SOLDIERS OF THIS COUNTRY 

THANK YOU FOR MAKING MY LIFE MISERABLE