Complaint Review: NC Furniture - Buy Direct

I was looking for a bargain for dining room furniture and found what appeared to be a wonderful deal online at NCFurnitureBuyDirect.com. I placed an order for a dining room suite on November 19, 2005. I received a call within minutes from a representative (on a Saturday) regarding a glitch when I used my credit card. The representative took my information, processed payment and told me someone from their firm would be in touch within a couple weeks to confirm the order and discuss delivery.

I was hoping to see the furniture by the holidays and called on December 2nd to inquire about my order. I spoke to Cheryl I believe and she told me not to expect the furniture until at least February 12, 2006. I told her that wasn't acceptable and that their website claimed that my order was likely in stock and should be delivered between 4 and 12 weeks. I honestly smelled a rat as I have bought furniture before online and even had great success on Ebay. I had never gotten taken.

I explained that their website seemed misleading and I felt I was being taken. She refused to give me a refund on my credit card claiming that I should have read the disclaimer online. I told her I was very unhappy and would contact my credit card company. I held out hope that I was wrong.

Through the month of January, I would check their website daily and look at the furnitrac order system and hope that something would change. Nothing did. I then attempted on several occasions to contact the customer service line but with no answer. I then contacted the sales office and was told to try back during normal business hours as they could not help me.

In came February and I needed some answers regarding delivery dates and became upset when I left emails and phone call messages to contact me regarding my order. I finally called on Friday, February 3rd and was told that my order was not in the system and that the earliest I could expect my furniture was "mid-March". I became very upset and was shifted around from sales person to the v.p of sales, Cheryl again. She again refused to offer a refund and stated that she would have to contact the manufacturer to check on my order.

I told Cheryl that I would give her until Monday, February 6 at noon to give me an answer. She agreed and promised to make that call by then. Unfortunately, she never called, emailed or anything. I called again on Tuesday, February 7th and spoke to a representative that said that Cheryl was in a meeting with the senior staff and she would be given a message to call me as soon as she got out. Again, no call, no nothing. I reported the situation to my credit card company and was told that I should receive a credit to my account within a few days.

Never buy anything from this firm and check the internet before making large purchases, especially if it seems too good to be true!

G
Bowling Green, Kentucky
U.S.A.