Complaint Review: NCC

Contacted these enterprises and asked for detailed account of the billing they sent on my Mother's recent hospital visit. I received a hospital bill separately, which will be paid. Contacted these  2 collection firms to find out -

 1. Why we never received any detailed bill before their letter arrived?

 2. Requested detail of services be submitted before payment for the amount shown.

They refused to send any detail - said the services were from a firm called MIDWEST EMERGENCY SERVICES, a company noted in other RIPOFF Reports.

My Mother is incapacitrated at this time, in a rehab facility and unable to handle her bills. As her son, I am handling her medical and other household bills. I explained this to their representative and assured them that receipt of the detail behind the billing would resolve the matter. They became adversarial on the phone, refused to submit detailed evidence of services provided and one operator hung up when I insisted on detailed explanation of services covered under the billing to understand what the amounts were for. I asked for the person who sent the dunning letter and the representative said he doesn't take calls only sends the letters. A Matthew Smith.

My opinion is that legitimate businesses don't act that way. If they were a legitimate collection agency, they would do whatever it takes to get payment. Additionally, I know of no business that immediately sends their invoices to a collection agency without first attempting to collect directly with the detail indicated. No prior billings were received. There is something very suspicious about the dealings of these firms and I will be notifying the State's Attorney's Office of this, for their investigation and help in resolution.